A bit about us If you are looking for a fantastic team and a challenging, fast, and dynamic work environment, you are at the right place! On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organi z ation as we inspire wellness through PurposeLedCareers We are dedicated to our customers, community , and environment and are looking for similar-minded talent to join us! As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Our total rewards package offering includes additional annual leave, bonuses, wellness programs, health benefits, flexible and remote working arrangements, and performance awards - not to mention various social and recreational activities, all of which are regional specific. With over 3,400 team members working across the globe, our vision is focused on premium nutrition and lifetime wellness, backed by science. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole - family health and happiness across 7 international brands. What this means for you The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily. Your role within the team Reporting directly to the Quality Manager, the Senior Quality Associate is responsible for ensuring the effective operation of the Quality Operations team and managing the quality attributes of all Swisse products throughout their defined lifecycle. This role acts as the first point of contact for product quality issues, providing clear, compliant, and timely solutions to maintain product integrity and regulatory compliance. Key responsibilities include: Oversee the compliant release of product batches to market, verifying conformance to specifications, quality agreements, and GMP standards. Provide Quality oversight for NPD and EPD projects, including review and approval of complexity assessments, specifications, and first batch releases. Conduct and review Quality investigations (e.g., OOS, OOT, deviations) using root cause analysis tools and ensuring effective CAPA implementation. Liaise with contract manufacturers and testing laboratories, coordinating external testing, reviewing results, and maintaining supplier quality relationships. Ensure compliance with applicable GMP, ISO (9001, 22000, 17025), and HACCP standards across complementary, food, and pet product categories. Manage the Product Stability Requirements, ensuring real time testing is applied where applicable and all stability indicating testing is considered in line with regulatory and internal requirements. Initiate and execute Change Controls, ensuring timely implementation and documentation of Quality-related actions. Prepare and maintain Quality metrics and reports to support Management Review and continuous improvement initiatives. Review and approve Quality documentation, including Product Specifications, SOPs, and Quality Agreements. Champion a culture of Quality and Continuous Improvement, ensuring adherence to “Right First Time” and Swisse benchmark standards. Desired Skills & Experience We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results. To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: Bachelor’s degree in a relevant scientific discipline (e.g., Pharmaceutical Science, Chemistry, Biotechnology, or related field) 5 years experience working in pharmaceutical or contract manufacturing company. Strong understanding of GMP, PIC/S, and the TGA regulatory framework, including sponsor responsibilities, manufacturer obligations, and quality oversight of contract manufacturers. Experience in food or pet supplement manufacturing, with strong knowledge of FSANZ, HACCP principles, food safety risk assessments, and relevant industry standards (e.g. FeedSafe, PFIAA). Strong working knowledge of ISO standards relevant to quality and food safety management systems (e.g. ISO 9001, ISO 22000, ISO 17025 and ISO 22716), including system implementation, auditing, and continual improvement. Proven ability to interpret and apply cross-category regulatory frameworks (TGA, FSANZ, APVMA, or equivalent international bodies) Familiarity with microbiological, chemical, and nutritional testing requirements for both human and pet consumable products Proficiency in electronic Quality Management Systems (QMS) Experience with batch record review and product release processes Strong technical writing skills with the ability to prepare and review quality documentation, reports, and justifications Strong analytical mindset with the ability to interpret data, identify trends, and recommend proactive improvements Demonstrated experience applying risk-based decision-making in a regulated environment, with competency in root cause analysis tools such as FMEA, 5 Whys, and Fishbone Analysis. Experience with shelf-life studies and stability program design H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal & we will be in touch soon. We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!
