Who are we? Humanforceʼs vision is to make work easier and life better for frontline and flexible workforces. Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30 countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines. Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are You’re an experienced System Administrator who thrives in fast-paced, high-impact environments. You love solving technical problems, supporting people, and ensuring systems run smoothly and securely. In this role, you’ll work closely with leaders and teams across Humanforce, assisting with day-to-day IT needs while playing a critical role in our cloud migration projects. You’ll be part of a collaborative, customer-focused Internal IT function that is passionate about uplift, automation, and efficiency. Please note: We are only accepting applications based in Sydney for this particular role as you will be expected to support our North Sydney based office team. What you will do Manage and resolve internal IT tickets, troubleshoot user issues, and provide exceptional customer service. Support AV systems, internal IT equipment, and day-to-day operational technology needs across the organisation. Play a key role in major transformation projects including our on-prem to cloud migration, user management transition, and device migration to a new MDM platform. Configure, monitor, and maintain internal systems — including servers, networks, firewalls, software, and hardware. Diagnose and troubleshoot complex technical issues, ensuring minimal disruption and timely resolution. Set up accounts, onboard new users, and maintain documentation and access controls. Ensure smooth deployment of new applications and assist with driving automation across internal IT processes. What you’ll need Relevant degree, technical qualification, or equivalent industry experience. Experience as a Systems Administrator within a multi-site or scaling technology environment. Strong experience with Microsoft Windows desktop and server, AD, Linux, Mac, networking, and MDM tools. Proven ability to support a 300-person desktop computing environment. Excellent communication skills with the ability to translate technical issues into clear, user-friendly explanations. Strong problem-solving skills with experience analysing complex technical issues and delivering effective solutions. Ability to work under pressure and meet timelines without compromising accuracy or service quality. Some ‘nice to haves’ Reporting and presentation capabilities. Experience with password management tools. AV technology support skills. Experience working with Kandji or Jamf. Our values We are bold We are all in We are customer obsessed We do what we say We are good humans Our approach to flexibility We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum three days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals. Benefits A truly flexible workplace through our Flex@HF approach The opportunity to be part of a fast-growing global tech company A focus on learning and development through Humanforce HR A generous talent referral program – know great people, be rewarded 12 weeks paid parental leave for primary careers, 4 weeks for secondary 4 extra days leave to focus on your wellbeing Contemporary and practical Employee Assistance Program A cool reward and recognition program – shout to your colleagues and earn points to spend Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers Fun, collaborative culture with passionate people A workplace where you can genuinely improve the world of work! We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.
