At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life. We make it possible… to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative. to balance work and life – with a hybrid working model , giving you the flexibility to work from home while connecting in the office just two days a week to put your wellbeing first – with Sonder , a 24/7 support app for mental and physical wellness. to access great financial benefits – with discounts on Latitude products and services. To support the performance of the business, we are investing in operational excellence and risk maturity to ensure our foundations are strong, scalable, and compliant - while continuing to innovate and grow. As Operational Excellence (Line 1 Risk) Manager, you will lead the uplift of risk and control practices within our Sales Finance business. Sitting in the first line, you’ll work across product, pricing, marketing, and partner management to ensure risks are proactively identified , processes are efficient and compliant, and control environments are embedded in how we work. You will champion operational improvement while keeping customer, partner, and regulatory outcomes front and centre In this role, you’ll : Lead the design and implementation of Line 1 controls across core operational processes (e.g. pricing execution, campaign approvals, partner onboarding) . Identify and address control gaps, process inefficiencies, or emerging operational risks through continuous improvement initiatives. Collaborate with the end-to-end value chain to ensure new initiatives are launched with fit-for-purpose risk frameworks and documented controls. Act as a key point of contact with Line 2 Risk, Compliance, and Audit, ensuring evidence and traceability of control activities. Drive process optimisation through automation, documentation, and clearer roles/responsibilities. Monitor risk metrics and performance indicators, producing regular reporting and deep dives as needed. Support readiness for internal and external reviews, and drive proactive remediation of findings About You: 5 years of experience in operational risk, controls, or operations management roles in financial services or fintech. Able to take a pragmatic and commercially minded view of risk, ensuring a well-functioning risk controlled operation that delivers against commercial priorities Strong working knowledge of Line 1 vs Line 2 responsibilities and risk frameworks (e.g. Risk and Control Self Assessments (RCSA), control testing, remediation planning and execution). Hands-on experience improving or redesigning operational processes in a regulated environment. You are naturally fluent in using AI and digital tools to streamline documentation, accelerate control testing, enhance operational process design, and generate actionable insights for monitoring and reporting Analytical and detail-oriented, with a pragmatic approach to embedding controls into day-to-day workflows. Able to collaborate across the end-to-end sales finance value chain including enablement teams influence without authority and drive collective outcomes. Latitude offers a flexible working environment. We support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home, the office or a combination of both. We're Latitude, partners in money. Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, and loans is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take Ownership, Pursue Excellence, Win Together, Create Tomorrow. We're not engaging any recruitment agencies for this role, so if you're interested. Please apply directly! Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.
