This is a remote position. We are looking for a dedicated Client Payments Support Specialist to join our Payment Operations team. In this role, you will be responsible for managing and processing client payment requests while ensuring accuracy, compliance, and adherence to internal policies. You will also support our Contact Centre by helping clients, providers, and funding organisations resolve payment issues quickly to maintain smooth and uninterrupted service delivery. This position encompasses a range of payment support functions, including customer assistance, finance administration, accounts receivable tasks, payment allocation, and the daily operational duties required to monitor and manage client payment instructions. You will also play a key role in completing bank reconciliations and maintaining accurate financial records. Key Responsibilities Process and manage incoming communications related to payments, invoicing, and account enquiries. Build and maintain strong relationships with clients, providers, and internal stakeholders. Ensure all incoming funds are processed accurately and in a timely manner. Update and maintain client information and financial records with precision. Provide cross-functional assistance to the broader Finance team as required. Allocate and reconcile payments, ensuring they match customer invoices across multiple payment platforms. Perform daily bank reconciliations and promptly investigate and resolve discrepancies. Process direct debits and other banking transactions efficiently. Assist customers with complex or escalated payment issues, providing clear, empathetic, and solution-focused support via email and phone. Skills, Knowledge & Experience Strong analytical and problem-solving abilities. Intermediate Excel skills (advantageous). Ability to manage escalations with professionalism and empathy. Excellent communication and customer service skills. Strong relationship-building capabilities with both clients and colleagues. Ability to multitask, work under pressure, and meet daily and long-term deadlines. Self-motivated and able to work independently in a remote environment. Job Type Part-Time | Remote Compensation Biweekly salary of $750 AUD Based on an average of 20 hours of work per fortnight Performance-based bonuses may be offered based on quality, accuracy, and consistency of work Benefits Benefits Flexible remote working environment. Opportunities for professional development and career growth. Access to training and company resources. Performance-based rewards and incentives. How to Apply If you are detail-oriented, self-driven, and passionate about delivering exceptional customer service, we’d love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are an ideal fit for this role.
