About Us Charter Diligence is a 100% Australian-owned recruitment and consulting firm with offices in Sydney, Melbourne, Brisbane, and Perth. We’re an accredited supplier to the Australian Government under BuyICT, SCM0007, SCM0012, SCM0020, and Queensland Local Government labour hire arrangements. With a strong record of delivering compliant, people-focused workforce solutions across multiple sectors in 5 different states, Charter Diligence is now expanding into the NDIS and community care space. Our mission is to provide compassionate, person-centred services that help people living with disability achieve independence, inclusion, and an improved quality of life in metro and regional NSW. About the Role We’re seeking an experienced and purpose-driven NDIS Operations Manager to establish and lead our NDIS division. This role is ideal for someone who understands both the operational side of the NDIS and the heart of community care. You’ll oversee the setup of the business, manage compliance, build partnerships, and create a service model that genuinely supports people to live safely and confidently. Key Responsibilities Lead the full setup of Charter Diligence’s NDIS operations, including registration, compliance, and service delivery design Identify and pursue referral and partnership opportunities with Support Coordinators, Plan Managers, Allied Health professionals, and community networks Build trusted relationships with participants, families, and carers to understand and respond to individual needs Develop and implement frameworks to ensure person-centred, high-quality support that promotes independence and wellbeing Recruit, train, and lead a team of support workers and service coordinators Manage operational processes, funding arrangements, and reporting requirements in line with NDIS standards Promote best practice in safeguarding, risk management, and continuous improvement Maintain up-to-date knowledge of the NDIS framework, pricing arrangements, and the broader aged care and disability landscape Foster a culture of empathy, accountability, and community inclusion across all services About You Demonstrated experience in leading NDIS, community, or social care operations Must have experience in the NDIS provider application and registration process. Strong understanding of NDIS funding mechanisms, compliance requirements, and service models Proven ability to develop partnerships, build networks, and grow services within the disability or aged care sectors Passionate about improving the lives of people with disability through respectful and meaningful support Excellent communication, leadership, and organisational skills Background in registered nursing, health, community services, or social care management. Relevant tertiary qualifications preferred (Community Services, Health, or Business) Current driver’s licence and valid working rights in Australia (Citizen, PR, or long-term visa) Why Join Charter Diligence This is a chance to shape a new NDIS division within a respected national brand already trusted by government. You’ll have the autonomy to build, grow, and deliver services that make a real difference — backed by an organisation known for professionalism, care, and capability. Application Process We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to recruitment@charterdiligence.com.au. For confidential inquiries, contact our recruitment team at (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth). Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and help shape the future of disability support in Australia.
