Job Description As part of the Patient Services team, you will be responsible for both the front and back-of-office administration processes to the hospital. This role is a part time opportunity at our Epworth Freemasons site. (19 hours a week) You will make an impact by: Processing patients prior to hospital admission Assisting patients, visitors and medical specialists with admission and discharge related enquiries Providing excellent customer service when working in the main or ward reception Completing ad hoc bookings for unplanned / after-hours admissions Completing other activities including health fund validations, estimates, patient attendance scheduling and performing informed financial consent To be successful in this role… You will be a dynamic customer service orientated business officer who takes pride and ownership in their work. Your professionalism, ability to embrace flexibility and work in a changing environment will see you settle into your new role well. You care about the way you make people feel and want the hospital experience to be special for the patient, family, medical team and your work colleagues alike. You will have: Previous demonstrated experience in a similar administration role Strong customer service experience Healthcare experience Accurate and speedy data entry skills Relationship and people management skills Position Description Inherent Requirements About Freemasons Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care. Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.
