About Us Join the team at Dynaweld Industrial Supplies — a proudly Australian-owned company and trusted name in welding supplies. We’re passionate about delivering quality products, expert support and outstanding service to our customers across the country. The Role As the central point of contact between our customers, sales team, warehouse operations and logistics providers, you’ll keep things running smoothly from quote to delivery. You’ll deliver exceptional service, ensure orders are processed accurately, and build strong relationships that drive repeat and new business opportunities. Key Responsibilities: Prepare quotes, sales orders and invoices accurately and efficiently Handle customer enquiries regarding pricing, product availability and delivery timelines Interpret customer needs and suggest suitable welding product equivalents Provide internal and external sales and merchandising support Liaise with carriers, couriers and freight companies to coordinate deliveries and maintain service standards Offer general administrative and customer service support to the team and warehouse Proactively reach out to customers (phone/email) who are not serviced by a Rep Stay up to date with industry trends, market activity and competitor offerings About You You’re an organised, energetic team player who thrives in a hands-on, fast-paced environment. You take pride in helping customers and enjoy juggling multiple responsibilities throughout the day. What You’ll Bring: Proven experience in customer service, internal sales or sales support Background in counter sales or a small branch environment where you’ve worn multiple hats Forklift licence and/or warehouse experience (highly regarded) Excellent attention to detail and accuracy with orders, quotes and invoices Strong communication skills with both customers and colleagues Confident computer skills; experience with ERP or CRM systems preferred Ability to prioritise and follow through with tasks efficiently Customer-first mindset: friendly, professional and responsive Mechanically minded; experience in wholesale or reseller environments an advantage An understanding of welding would be advantageous What We Offer A close-knit, supportive team in our Bibra Lake branch, backed by a strong national network and head office in Sydney A diverse and dynamic role with genuine variety in your day The chance to make a real impact on customer satisfaction and operational success Ongoing support, training and opportunities to grow with the business
