Job Description We are seeking a Rostering Officer to join our team for a permanent role based in Tuggerah, Central Coast. Reporting to the Home Care Manager, you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocation of shifts to our Support Workers for our Home Care clients. Day to day! Manage the roster according to the Annual Workforce Plan Answering phone calls and assisting with client and stakeholder enquiries Scheduling of support staff and ensuring all shifts are filled in a timely manner Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan Identifying gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts Supervision of support workers on a regular basis Engage and communicate effectively within all divisions of Home Care Reporting incidents immediately in line with the Home Care Incident reporting policies Perform ad hoc duties and projects assigned by your manager Let's talk about you! Your resume will need to show that you’re able to manage phone and email enquiries in a fast-paced environment - and any experience in rostering of course will be highly desirable! Our consultants enjoy a truly customer focused role - dedicated to scheduling effective services for clients and staff and of course remaining calm under pressure when we need to do things quickly! Why you’ll love working with us Birthday Leave – because you deserve a paid day off to celebrate you Health Perks – 7% off BUPA Private Health Insurance 24/7 Support – free mental health & counselling via our EAP Salary Packaging – including novated leasing with Smart Group The Gifting Hub – save on brands like Good Guys, Rebel, Amazon & more ️ To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today. If you have any questions, please contact Katie Longhurst on katie.longhurst@primaryhsa.com.au At HCA we are committed to embracing diversity and committed to providing a safe working environment.
