Our purpose is to keep Victorians energy safe and ensure energy is used confidently. Through education, regulation and enforcement, we work to ensure that energy safety, supply and efficiency are a priority in Victoria and something our customers can be confident in. Our people come from a wide range of professions with diverse skills and experience driving the success of Energy Safe Victoria. About the Role: As a member of the Licensing Team, the Licensing Officer is responsible for assessing, reviewing and processing all licence and registration applications and renewals in the state of Victoria, as required by the Electricity Safety (Registration & Licensing) Regulations 2020. This role also requires excellence in responding to queries and providing various services to electricity professionals and those seeking to be licensed and develop their skills. You will contribute by: Assess and process applications for licensing and registration (including renewal) of all electrical licence types in Victoria. Maintain the integrity and accuracy of all Licensing registers/database relating to registration of electrical contractors, licensing of electrical workers, electrical inspectors, registration of spotters and line workers. Establish and maintain professionalism when dealing with contractors and licence holders and liaise with applicants to ensure resolution of application in line with regulatory requirements. Demonstrate effective and high level customer service when providing advice to member of the general public and industry with regard to licensing and registration requirements. Process payments, issue receipt and assist with reconciliation as required. Ensure prompt response to queries relating to licensing requirements and processes received over the telephone, in writing , including walk-in enquiries. Maintain up-to-date knowledge of licensing and registration requirements by keeping abreast of relevant regulations, obligations, approved training bodies and processes. Perform general administration and reception related tasks, including effective triage of phone enquiries in a high-volume call centre team environment. Other relevant duties as required. How to apply Please refer to the available position description to assess your suitability and submit your current resume and cover letter via the Apply button. Applications will not be accepted via email. Energy Safe will conduct relevant checks about applicants and the information provided with an application including reference checks and a satisfactory National Police Check. Energy Safe Victoria values the unique backgrounds, experiences, and contributions that each person brings to our organisation and welcomes and celebrates diversity. Our aim is to create a workforce that reflects the diversity of the community that we are here to protect. We invite you to talk to us about any preferences or adjustments you may value or require to either the recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support. For a confidential discussion, please contact Human Resources via humanresources@energysafe.vic.gov.au. Applications close at midnight Tuesday, 25 November 2025. This advertisement may close prior to the closure date without notice, if a high volume of applications is received, therefore we encourage you to apply as soon as possible.
