Permanent , Full-Time Salary from : $71,528.47 up to $78,929.38 per annum plus superannuation (Salary will be assessed based on skills, experience and qualifications) At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong . We focus on the delivery of exceptional services, infrastructure and facilities for our community. Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people. We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here. Be the Frontline of Customer Service and Sustainability Join Wollongong City Council in a role that combines customer service, problem-solving, and environmental responsibility. As a Weighbridge Operator , you’ll be the first point of contact for customers at our Waste and Resource Recovery Park, ensuring accurate transactions, safe operations, and a positive experience for every visitor. About the position This is a dynamic, hands-on position where no two days are the same. You’ll manage weighbridge operations, provide advice on waste services, and troubleshoot issues in a fast-paced environment. From reconciling transactions to guiding customers through regulations and processes, you’ll play a key role in diverting waste from landfill and supporting Council’s sustainability goals. You’ll also assist with administrative tasks, maintain accurate data using systems like Mandalay and Microsoft 365, and occasionally support site operations such as traffic flow and emergency management. Hours require availability from 7:00am – 5:00pm, Monday to Friday, with weekend work, overtime, and on-call requirements as needed. This is a hands-on role; applicants must be physically capable of undertaking manual tasks relating to the role. Safety Commitment: Safety is a top priority in this role. You’ll be expected to follow all workplace health and safety procedures, including the correct use of personal protective equipment (PPE) and safe handling of equipment and materials. You’ll contribute to a safe working environment for both the team and the community. Please note: This recruitment process may also be used to create a casual employment list for future opportunities within the Waste & Resource Recovery team. What you will be doing Greeting customers and providing friendly, professional service at the weighbridge. Accurately processing transactions and reconciling daily payments and data records. Advising customers on waste disposal options and Council services. Using systems such as Mandalay and Microsoft 365 to record and report weighbridge data. Troubleshooting issues and maintaining smooth operations when systems or processes fail. Supporting site safety through traffic flow, emergency procedures, and compliance with WHS requirements. Performing general cleaning and maintenance of weighbridge equipment. Occasionally assisting with site opening/closing and operational duties. About you You’re someone who thrives in a dynamic environment and enjoys being the go-to person for customers. You stay calm under pressure, even when systems fail or challenges arise, and you can think on your feet to find solutions. You’re confident with technology, quick to learn new systems, and comfortable handling payments and data accurately. You bring a positive attitude, strong communication skills, and a commitment to safety and teamwork. Most importantly, you embody Wollongong City Council’s values of Respect, Integrity, OneTeam, Sustainability, and Courage in everything you do. You bring: Strong face-to-face customer service and conflict resolution skills. Ability to learn new systems and work autonomously. Payment Processing and reconciliation experience. Class C Driver Licence. SafeWork NSW General Construction Induction Card (White Card) or willingness to obtain within 3 months. Physical capability to perform site duties. Why you’ll love working at Wollongong City Council! True work-life balance We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes. Great working conditions Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO). Career growth and recognition We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed. Generous leave provisions Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years. Health, safety, and wellbeing We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships. A vibrant social culture Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events! Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference. For more information, click on ‘Apply’ to be redirected to Wollongong City Council's job vacancy page. Applications close 11:59pm, Sunday 23 November 2025. We invite everyone to apply no matter your identity, you’ll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans. Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community. Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.
