Geoscience Australia acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islanders Cultures, and to elders past and present. About us Geoscience Australia is Australia's pre-eminent public sector geoscience organisation. We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth for the benefit of Australia. We apply our diverse professional expertise, our deep and trusted knowledge, our national-scale Earth observation infrastructure and our strong partnerships, to the opportunities and challenges that face our nation. Our culture Our strength lies in our people, including our diversity in backgrounds, skills and experiences, and the way we work together to respond to the emerging needs of our work. We value diversity in gender, backgrounds, culture, and experiences of our employees and are committed to providing an inclusive workplace culture that ensures everyone has equal opportunity to contribute, participate and progress. Applications from people who reflect this diversity are encouraged. Our workplace is committed to the health, safety and wellbeing of our employees and offers a variety of flexible working arrangements to enhance flexibility, including remote working arrangements. What we can offer you When you work at Geoscience Australia you will have access to a range of benefits and the opportunity to experience a workplace culture that truly values and promotes diversity, inclusion, equity and belonging. To learn more about our competitive salary, free onsite parking, generous flexible working arrangements and the role you can play in growing our culture click here . Our team We are undertaking an Organisational Transformation Program (the Program) to design and implement operating model changes to ensure that the organisation remains fit for purpose into the future. The Program will undertake organisational design and incorporate recommendations from recent internally initiated reviews and audits. The Program will align activities into cohesive, achievable workstreams that will allow us to deliver effective long-term change. The Program will uplift key areas to improve our performance, resilience and impact and ensure that the organisation can continue to successfully deliver into the future. The Transformation Office is responsible for planning, coordinating, delivery, monitoring and reporting of the program of work. In particular, the Transformation Program Office ensures that work is effectively defined and sequenced, risks, issues and dependencies are managed, change and communication activities are effective and that benefits are defined and measured. The key duties of the position include In this role, you will lead the design, evaluation and continuous improvement of end-to-end service experiences across the organisation by understanding user needs, business goals, and operational constraints. You will apply Lean and human-centred design approaches to transform organisational processes, improve service delivery, and build internal capability. You will work closely with cross-functional teams to design services that are user-centred, efficient, and scalable. You will also support service definition, measurement and improvement. This role is critical to embedding Lean and Service Design practices within the Transformation Office and across the enterprise. In this role you will: Plan and execute service design activities that help improve the products and services that we deliver to our internal and external stakeholders, including: Facilitate co-design workshops and stakeholder engagement sessions to gather insights and align understanding on service opportunities. Lead rapid qualitative and quantitative research to understand user needs, pain points, and behaviors. Translate research findings into actionable insights and design recommendations. Map current and future state service experiences, including value stream maps, user journeys and service blueprints. Apply Lean and Agile techniques such as the "5 Whys", Kanban, Kaizen and root cause analysis to identify and eliminate waste, streamline workflows and enhance service value. Lead prototyping activities to test and validate ideas with staff and stakeholders. Collaborate with project managers, analysts, designers, developers, and business stakeholders to ensure service design is integrated across activities, teams and touchpoints. Work closely with project or delivery teams to design services that are valuable, efficient, and scalable. Support development and curation of learning and guidance materials, content and activities to coach, guide, demonstrate and advise on a range of digital ways of working, especially on Lean and Service Design. Provide on the job learning experiences to develop digital competencies in others. Build strong internal and external professional relationships, leveraging them to positively influence stakeholders to meet organisational goals. Work collaboratively with the Program Manager and the leadership team of the Transformation Program Office to contribute to the broader direction and governance of the program. Lead and exemplify a healthy and safe working environment, modelling and promoting ethical behaviour and practices consistent with the APS Code of Conduct. To be successful in the role you will: Have strong understanding of digital practices, with both theoretical and practical skills. Be able to communicate design decisions and rationale clearly through presentations, reports, and visual storytelling. Execute initiatives to deliver on strategic intent. Drive a culture of continuous improvement Focus on value, demonstrating ability to achieve outcomes and align with organisational priorities. Be innovative and challenge the organisation to explore new ways of doing things. Take accountability, lead by example and demonstrate behaviours consistent with the APS values. Required skills, knowledge, experience and/or qualifications 4 years of experience in lean, service design or related field (e.g. delivery management, product management, process engineering). Demonstrated experience leading service design initiatives at a product and/or enterprise level. Excellent communication, facilitation, and stakeholder management skills, with the ability to influence and align diverse stakeholders. Ability to work independently and collaboratively across multiple projects, products and services. Desirable skills Demonstrated experience leading user research and synthesising insights. Experience leading teams within an Agile and/or Lean environment. Strong understanding of other human-centered design disciplines.
