Role: Cyber Security Data Analyst Role type: 2 years temporary full-time opportunity Salary: DCS Clerk Grade 7/8, annual base salary starting at ($113,574 - $125,720) plus employer’s contribution to superannuation and annual leave loading Location: Sydney (Hybrid working arrangements may be available) About Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the Role: Cyber Security NSW is seeking a skilled Cyber Security Data Analyst to join its Cyber Security Strategic Advisory Team . This is an exciting opportunity to contribute to strengthening cyber resilience across the NSW government, by supporting the delivery of key strategic initiatives. We're seeking candidates with a background in cyber security and demonstrated experience in collecting and analysing complex data from diverse sources. Your insights will help identify trends, uncover opportunities for improvement and support evidence-based decision making. You will contribute to enhancing cyber security resilience across NSW Government by providing high-quality advice and analysis in support of the Governance and Risk Improvement Program, as well as other operational and project-based initiatives. Key Accountabilities: Conduct research and analysis, and produce reports, visualisations, dashboards and recommendations to answer complex business problems that are presented in the most appropriate format to ensure clarity for target audience (technical and non-technical). Identify, interpret and analyse complex data sets relating to cyber security policy, risk and governance to answer multifaceted business problems including the identification of trends and/or patterns in complex data sets, to create inference or insights. Provide specialist information and advice on data quality and validation issues of reported data to support cyber security reporting and assurance activities, ensuring effective processes are put in place to rectify issues and continuously improve data integrity and compliance. Develop and implement templates, databases, data collection systems, data analytics and other strategies, policies, processes and solutions to optimise data quality using best practice methodologies and industry recognised standards and processes. Acquire data from primary or secondary data sources, conduct filtering and “cleaning” of data to ensure the quality and accuracy of source data. Support projects to identify, analyse and define continuous improvement opportunities to cyber security governance, reporting and assurance. Develop strong working relationships with stakeholders through effective communications and managing expectations to ensure delivery of services and the achievement of outcomes and benefits. Develop, measure, monitor and report on performance indicators, metrics and compliance to inform business planning and support decision making. About Cyber Security NSW Branch: The Cyber Security NSW is a all-of-government function located within Digital NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities. At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to: · Create an all-of-government integrated approach to managing cyber risk and responding to cyber security threats · Increase cyber skills and awareness · Understand the risks from cyber threats to our digital information and systems · Set cyber security standards · Ensure we are prepared if a damaging cyber incident occurs About You: To be successful in the role you will have: Strong technical expertise and demonstrated ability to apply advanced data validation, integration and analytics techniques. Proven data handling experience and are skilled in extracting and analysing complex datasets to generate actionable insights that solve business problems. Experience in managing multiple initiatives in a dynamic environment with diverse stakeholders to support informed decision making through effective communication. Have currency of knowledge and familiarity with information security and/or cyber security principles and concepts, and experience analysing or assuring governance and reporting data and a strong understanding of cyber security concepts highly desired. Be an Australian Citizen and have or be able to attain and maintain a baseline security clearance, and willingness to undergo a Police check as a condition of employment. Experience working with data analytic tools such as PowerBI and Tableau will be highly regarded. Tertiary qualifications in Statistics, Mathematics, Social Science, Actuary, Engineering, Computer Science, Econometrics or equivalent experience highly desired . Applying for the role: Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the K ey Accountabilities and address the A bout You section. Submissions that have not followed the above or that are submitted via email will not be considered. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Salary Grade 07/08, with the base salary for this role starting at 113574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 09:59 am, 13 Nov 2025 Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
