Description What’s the role? We’re looking for a Service Owner Proposition Delivery, Business Lending to lead the identification, development, and delivery of Business Lending propositions that make a real difference to our customers and bankers. Whether it’s a market-leading product launch, a policy enhancement, or a process improvement, you’ll play a key role in shaping outcomes that align to the Business Lending strategy. This role leads the Channel Effectiveness stream within the Marketing, Customer Experience & Channel squad; a dynamic team focused on delivering tangible business impact through collaboration, insight, and innovation. You’ll balance hands-on project ownership with team leadership, translating customer insights, data, and banker feedback into practical, high-value solutions. Many of the initiatives will support customer journeys in train such as SME get a loan or Working Capital. Success in this role will require initiative, resilience, and strong stakeholder management across multiple business areas including product, credit, policy, marketing, and distribution. What do I need? Proven experience delivering complex projects within tight timeframes. Strong strategic thinking and execution skills, translating ideas into tangible outcomes. A mindset to drive a project end to end across the value chain Exceptional stakeholder management, negotiation, and influencing capability. Advanced PowerPoint and executive storytelling skills to engage senior audiences. Commercial mindset with strong analytical and problem-solving ability. Highly organised with the ability to manage competing priorities and drive results. Desirable Understanding of banker ways of working Business lending policy Customer journey expertise including journey mapping Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
