Job Description A rare opportunity exists for a guest obsessed hospitality professional to join the Club Sofitel team on level 35. As a Club Sofitel Supervisor you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay. KEY RESPONSIBILITIES • Lead, mentor and develop the team, ensuring a fun and engaged work environment • Assist the Club Manager with the recruitment, induction and training of new team members • Conduct probationary reviews, yearly performance reviews and development plans for Club team members • Responsible for rostering according to the daily operations and Club budget • In conjunction with the Guest Relations Manager, allocate expressions to appropriate guests • Maintain all Reception standards including check-in/check-out procedures and Concierge services • Coordinate bookings for the Sofitel Club Business Centre and Boardroom • Maintain all Food and Beverage standards, including stock and inventory control based on current and future occupancy
