Domestic and Family Violence Caseworker - Intake and Referral Specialist role coordinating all client intake and referral processes across refuge, casework and community programs Deliver trauma-informed triage, risk assessment, safety planning and crisis intervention Permanent, full-time role based on Sydney’s Lower North Shore, SCHCADS Level 4 / Level 5 based on experience The Impact of the Organisation Mary’s House Services is an independent, community-backed organisation providing high-quality support for women and children who have experienced domestic and family violence. Established in 2016 as a not-for-profit, Mary’s House operates a women’s refuge, community-based casework program, and therapeutic and wellbeing initiatives. The team is grounded in feminist, trauma-informed practice and driven by values of respect, compassion, generosity, hope and safety. Together, they create pathways to safety, healing and empowerment for women and children rebuilding their lives after abuse. The Impact of the Role As the Domestic and Family Violence Caseworker - Intake and Referral, you will be the first point of contact for women and children seeking safety and support. You will manage all incoming referrals and assessments, ensuring each client is connected to the most suitable service - whether refuge, casework, or community programs. You’ll conduct risk assessments, safety planning and crisis intervention, offering short-term support and referrals to appropriate services. Your role will be central in ensuring clients’ first experience with Mary’s House Services is compassionate, safe and effective. You’ll report to the Refuge and Casework Manager and collaborate closely with the Community Programs Manager and Community Programs Coordinator on program intakes. Key Responsibilities Include Managing intake and assessments for refuge, casework and community programs Assessing the eligibility and suitability of referrals and prioritising allocations in consultation with the Refuge and Casework Manager Conducting triage, risk assessment, safety planning and crisis intervention, including DVSAT administration Providing crisis counselling and short-term advice and referral interventions Maintaining accurate, confidential client records and data in the client database Facilitating regular intake and referral meetings across teams Building and maintaining strong referral networks with local and external services Adhering to organisational policies, including WHS and Code of Conduct About You You are a qualified and compassionate social worker who thrives on supporting women and children impacted by domestic and family violence. You bring professionalism, empathy and strong coordination skills to ensure every client receives safe and timely support. You’ll bring: A Bachelor of Social Work (eligible for AASW membership) Two or more years’ experience as a social worker within the DFV sector Demonstrated ability to conduct client intake and assessments and develop safety plans Experience in crisis intervention, risk and safety assessment, and referral coordination Excellent written and verbal communication skills Strong administration, organisational and record-keeping skills Collaborative, relationship-building approach and commitment to trauma-informed, feminist practice You will also hold: Working With Children Check National Police Check This position is open to women only, under s.31 of the Anti-Discrimination Act 1977 (NSW). Aboriginal and Torres Strait Islander women are strongly encouraged to apply. Benefits of Working with Mary’s House Services Join a purpose-driven, feminist organisation with a highly collaborative and supportive team Salary based on SCHADS Level 4 / Level 5 based on experience, with NFP salary packaging to increase your take-home pay and additional leave over Christmas Strong focus on staff wellbeing and professional development How to Apply If you’re ready to bring your expertise, empathy and professionalism to a role that directly supports women and children impacted by domestic and family violence, we’d love to hear from you. Please submit your resume and a cover letter (maximum two pages) addressing the essential skills and experience. For a confidential discussion, contact Chloe Barton at chloe@impactadvising.com.au or 0426 161 985. Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.
