Service Desk Analyst With around 700 employees, this ASX-listed organisation is well known for its supportive and people-focused culture. Once you're part of the team, you'll want to stay! This is a fantastic opportunity for someone seeking a permanent position to start as soon as possible. The role is based in beautiful offices in the heart of Sydney's CBD, just a short walk from all major train stations. About the role You'll be the friendly face of IT support, delivering exceptional customer service while helping users with Level 1 and 2 technical issues. Working alongside a knowledgeable and supportive team at the tech bar, you'll solve problems, share your expertise, and keep things running smoothly - all while growing your career in a dynamic, tech-driven environment. Key responsibilities Ensure all Helpdesk monitoring & testing processes are adhered to on a daily basis. Build productive relationships with Support groups & customers. Manage the Techbar walk-in service, providing a friendly and knowledgeable service to internal customers who drop in the techbar. Acquire & maintain knowledge of the systems & solutions to enable suitable troubleshooting, diagnosis & resolution of incidents as applicable. Participate in knowledge sharing by creating and updating knowledgebase articles. Continuously evaluate and identify opportunities to drive process improvements. Distribute escalated incidents & standard requests to support teams. Provide sufficient information within incidents & standard requests. Provide accurate informationsolutions to customer incidents & enquiries. Skills and Experience Proven track record with exceptional customer service performance Minimum of 3- 4 years' experience in a Technology support role. Experience with Microsoft Technologies - Windows 10, Active Directory, Office 365, Intune, Windows Server, Azure, Skype for Business, SCCM. Experience with the following technologies - Citrix, Networks, Cisco, Aruba, Polycom and meeting room technologies an advantage Exposure to high-end corporate environments Outstanding verbal communication and interpersonal skills Ability to liaise in a professional manner with relevant stakeholders Demonstrated ability to use initiative, work autonomously and assume full responsibility for completion of tasks Effective time management skills and the ability to organise and prioritise tasks to meet deadlines Experience managing and supporting Audio Visual technologies in high profile events, presentations and meetings is required Benefit and culture Flexible working environment Fantastic culture; friendly, supportive team Ongoing training and opportunities to grow your career Immediate start 5 Extra annual leave days a year
