Description Join Westpac’s Business Controls & Monitoring team and play a critical role in shaping risk culture and delivering exceptional customer outcomes across mortgage lending. What’s the role? We’re looking for an Executive Manager, Quality to lead a team of Quality Assurance professionals and oversee QA controls and processes for mortgage operations across first and third-party lending. This is a permanent, full-time role based in Adelaide. You’ll drive strategies that strengthen compliance, uplift operational capability, and improve customer and lender outcomes. This role involves partnering with senior stakeholders across Mortgages, Risk, Compliance, and Distribution to deliver insightful reporting, reduce error rates, and embed a strong risk culture. You’ll also lead initiatives to refine QA frameworks, manage SLAs and KPIs, and expand third-party capabilities for greater efficiency. This is a leadership role with strategic impact combining operational discipline, stakeholder engagement, and continuous improvement What do I need? To succeed in this role, you’ll need: Extensive experience in Quality Assurance or similar senior roles within financial services. Strong understanding of APRA prudential requirements (APG 220, APG 223), Privacy Act, and Banking Code of Practice. Proven ability to lead high-performing teams and deliver strategic initiatives. Excellent stakeholder management and influencing skills. Relevant tertiary qualifications. Knowledge of mortgage credit policy and QA frameworks. Experience in change management, process optimisation, and third-party provider management. Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
