This is a Onsite Support Engineer role with QBE based in Perth, WA, AU QBE Role Seniority - junior More about the Onsite Support Engineer role at QBE Primary Details Time Type: Part time Worker Type: Employee On-Site Support Engineer Location: Perth Type: Permanent, Part time The opportunity Join QBE as a customer-focused Onsite Support Engineer supporting our Perth office. You'll be part of a highly visible IT support team, providing face-to-face assistance and hands-on technical support across the business. This is a fantastic opportunity for someone with strong IT support experience who’s ready to step up into a more autonomous and varied role in a corporate environment. This role requires full-time onsite attendance. Your new role In this role you will, Deliver onsite IT support to end users primarily across our Brisbane, Lismore & Townsville offices Set up laptops, monitors, and other hardware for new starters and large deployments Build laptops with the necessary applications (e.g. claims systems) Triage and resolve incidents and service requests using ServiceNow Work closely with the QBE Network Team on firmware and switch upgrades Partner with Facilities on quarterly hardware and electronics checks Troubleshoot technical issues both remotely and in-person Join regular IT team meetings and contribute to service improvement Communicate clearly and proactively during major incidents Ensure all work aligns with QBE’s zero-tolerance approach to risk and privacy About you We’re looking for a reliable, experienced support engineer with a solid background in IT service environments. You’re a strong communicator, highly organised, and genuinely enjoy helping people solve problems. You’ll also bring: Strong experience in IT support or service desk role, preferably in a corporate setting Strong troubleshooting skills and the ability to manage tickets efficiently A team-oriented attitude with excellent customer service and interpersonal skills Experience with laptop builds, application installs, and large equipment setups Knowledge of ITIL practices and familiarity with ServiceNow (or similar systems) Willingness to travel to regional offices quarterly About QBE We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE’s Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI workplace inclusion Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now APPLY NOW and let’s make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Collaboration Tools, Communication, Critical Thinking, Customer Service, Financial Systems, Incident Response, Information Technology (IT) Support, Intentional collaboration, Managing performance, Mentorship, Problem Solving, Risk Management, Service Improvement, Stakeholder Management, Technical Support Application Close Date: 12/11/2025 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the QBE team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering onsite IT support ️ Setting up hardware Troubleshooting technical issues Key Strengths IT support experience ️ Troubleshooting skills Customer service skills Laptop builds ITIL knowledge ✈️ Willingness to travel Why QBE is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with QBE not with Hatch.
