This is a Head of ECO Business Management role with ASX based in Sydney, NSW, AU ASX Role Seniority - senior More about the Head of ECO Business Management role at ASX ASX: Powering Australia's financial markets Why join the ASX? When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more. www.asx.com.au/about/careers/a-great-place-to-work We are more than a securities exchange! The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We’re proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing. We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. About the team: The Enterprise Customer & Operations portfolio’s purpose is to enable ASX to run better. This role supports the COO in the strategic alignment and health of the portfolio, enabling the portfolio to run in an efficient and effective manner. The Business Strategy and Planning team is the key team responsible for the management of the Enterprise Customer and Operations (EC&O) Portfolio. Working directly with the Chief Operating Officer, our primary purpose is the strategic alignment and health of the portfolio. We collaborate with senior leaders within the portfolio daily, as well as working with key stakeholders across the organisation in Finance, People and Culture and Lines of Business (LoB’s). What you will be doing: How we do things at ASX is just as important as what we do. This means, if you're a people leader, you will be responsible for both the core duties outlined below, and providing leadership to your team to ensure we foster a collaborative, inclusive team environment, where people feel empowered, accountable, and deeply connected (as outlined in our Leadership Principles). Providing high-level strategic support. Advice and relationship management for the COO, ensuring they are well briefed on risks and issues Working with a high level of autonomy to progress strategic and operational initiatives for EC&O, resolve issues and deliver quality outcomes. Lead the annual business strategic planning activities for EC&O in collaboration with portfolio senior BU leaders Work effectively with other business areas to align and deliver business outcomes. Fostering, engagement and managing relationships with key stakeholders to resolve complex or sensitive issues. Overseeing, reviewing, revising, and reporting on the functions, activities and efficacy of EC&O to ensure continuous improvement. Oversee the risk management approach for EC&O ensuring risks are identified, managed effectively and reported appropriately Serve as a subject-matter expert about EC&O, handling inquiries, developing action plans, and assisting with the preparation and dissemination of communications Fostering collaboration among teams to drive initiatives that require the involvement of multiple functions, ensuring seamless coordination Evaluating and escalating efficiently, to sensitive and /or contentious operational issues to ensure that financial, reputational, and business risks are minimised Working with People & Culture and Portfolio people leaders to assist with resourcing demand aligning to financials and collaborate to address and resolve all employee concerns. Develop and build on relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with COO and other leaders on special projects Work closely with the Finance Business Partner and COO to track and report financial and business performance measures, keeping within budget. Work with BU Risk Management Partner to align plans to risk management framework and risk appetite. Communicate effectively to the portfolio by clarifying shared goals, tracking progress towards objectives, and celebrating achieved outcomes. What you will bring: Must have Proven experience providing high-level strategic support, advice, and relationship management to senior leaders Demonstrated ability to oversee, review, and report on business functions or portfolios, ensuring continuous improvement and operational efficiency Strong relationship-building skills with a track record of managing complex or sensitive issues across diverse senior stakeholder groups Risk Management Expertise: Ability to oversee risk management approaches, ensuring identification, mitigation, and appropriate reporting of risks Demonstrated success in fostering collaboration among teams, especially in cross-functional environments Proven ability to work with finance teams to track and report on financial and business performance, including budget management Excellent verbal and written communication skills, with the ability to clarify outcomes, communicate progress, and celebrate achievements Ability to work with a high degree of autonomy to progress strategic and operational initiatives, resolve issues, and deliver quality outcomes. Experience of people management and able to address resourcing and employee relations issues. Nice to have Project Management Skills Experience in highly regulated environments Skills in data analysis, reporting, or using business intelligence tools to inform strategic decisions Experience with Risk Management Frameworks, familiar with established risk management and risk appetite alignment. We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know. At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements. We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ASX team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing strategic support Leading strategic initiatives Fostering collaboration Key Strengths Strategic support Relationship management ⚖️ Risk management expertise Project management skills Data analysis skills Experience in regulated environments Why ASX is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with ASX not with Hatch.
