Job Description Hi. We're OFX, a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30 currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive. Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years. Purpose of your role The Client Monitoring Specialist plays a vital role in OFX’s first line of defense, ensuring that client activity and information remain compliant and up to date. You will manage the daily monitoring of alerts, screening results, and changes in client information to protect OFX and its customers from financial crime risk. You will apply curiosity, analytical thinking, and sound judgement to identify issues and escalate appropriately, ensuring compliance while supporting a positive client experience. What you’ll do: Review transaction monitoring alerts and understand how to identify unusual or suspicious activity. Review and resolve alerts related to PEPs, sanctions, and adverse media screening. Review and action corporate structure change alerts. Ensure accurate and complete documentation of all monitoring outcomes. Escalate potential risks or suspicious findings for further review as required. Maintain strong awareness of global financial crime regulations and internal procedures. Collaborate with internal teams to ensure consistency and compliance across reviews. Provide efficient, customer-focused service that minimizes disruption and helps clients feel valued and protected.
