Client Experience Manager – Coffs Harbour | Nextt Empower clients. Inspire teams. Get More Out of Life. At Nextt, we believe in a world where people of all abilities can live their best lives - connected, supported, and thriving in their communities. Our mission is simple but powerful: to help clients and support workers Get More Out of Life. We’re looking for an exceptional Client Experience Manager (CEM) to join our passionate Coffs Harbour team. If you’re a people leader with heart, purpose, and a flair for creating meaningful change - this is your chance to lead with impact. Why Join Nextt? When you join Nextt, you’re not just taking a job - you’re becoming part of a forward-thinking, purpose-driven organisation that genuinely values its people. Here’s what sets us apart: Hybrid work – Enjoy the flexibility of working from home and in the community (1 day from home, 4 days between office and visiting clients). Purpose with impact – Everything you do helps clients achieve their goals and live more independently. Supportive, values-led culture – We champion collaboration, inclusion, and innovation. Ongoing professional development – Be supported to grow your leadership and clinical or operational expertise. National organisation with a local heart – You’ll be part of a connected national network while staying grounded in your Coffs Harbour community. About the Role As a Client Experience Manager, you’ll lead a passionate team of Support Workers to deliver high-quality, person-centred services. You’ll make sure clients feel heard, supported, and celebrated - every step of the way. In this role, you will: Drive an exceptional client experience, ensuring clients achieve their goals and outcomes. Coach and empower your Support Worker team to deliver outstanding, rights-based support. Lead with courage, empathy, and clarity - fostering a positive, high-performance culture. Use data, insights, and innovative tools to deliver measurable impact. Resolve challenges with confidence and creativity, always keeping the client at the center. About You You’re a leader who combines head and heart - analytical, organised, and people-focused. You thrive in a dynamic environment and believe in continuous improvement. You’ll bring: Tertiary qualifications in Human Services, Allied Health, Social Work, Nursing, or similar. 3 years’ experience in client experience, service delivery, or people leadership in the human services sector. A strong understanding of the NDIS, person-centred practice, and rights-based service delivery. Exceptional people leadership and problem-solving skills. Why This Role? Because at Nextt, you won’t just manage - you’ll make a difference. You’ll lead a team that changes lives every day, supported by a national network that values innovation, courage, and heart. Here, your ideas are heard, your growth is encouraged, and your impact is visible. Join us in creating moments that matter! Apply now to become the next Client Experience Manager – Coffs Harbour and help our clients and teams Get More Out of Life .
