Role Overview Lead the end-to-end customer delivery lifecycle for major global mining and heavy industrial accounts, ensuring complex solutions and service commitments are delivered on time, within budget, and to the highest standards of safety, quality, and customer satisfaction. Act as the senior conduit between customers and internal engineering, operations, supply chain, and service teams, driving delivery excellence and enabling long-term customer value through contractual and service-led outcomes. Key Responsibilities Lead delivery functions including capital project execution, managed services, parts fulfilment, and asset lifecycle performance programs. Build and nurture strategic relationships with executive-level customer stakeholders and key decision makers. Maintain full accountability for delivery performance across scope, budget, safety, compliance, and customer outcomes. Collaborate cross-functionally with commercial, engineering, logistics, operations, and field service teams to ensure seamless execution. Define, monitor and elevate delivery KPIs, operational performance, and continuous improvement standards. Recruit, develop, and lead high-performance delivery teams across global or multi-regional footprints. Proactively identify and mitigate commercial, operational, regulatory and safety risks. Grow recurring revenue streams through service expansion, contract optimisation, and long-term commercial partnerships. Champion safety leadership, operational excellence, and sustainability objectives across all delivery programs. Required Skills & Experience 10 years in customer delivery, service operations, contract management or project execution within mining, industrial services or capital equipment environments. Demonstrated leadership of global or multi-site operational delivery teams. Strong commercial acumen, P&L ownership, and contract delivery accountability. Experience managing complex contracts, service agreements, and lifecycle service solutions. Exceptional ability to lead senior stakeholder engagement and long-term customer relationships. Strategic mindset with a proven ability to execute operationally at scale. Operational excellence or continuous improvement experience (Lean, Six Sigma, or similar frameworks) is advantageous. Education & Qualifications Bachelor’s Degree in Engineering, Business, Operations, or a related discipline ( required ) MBA or equivalent business leadership qualification ( highly desirable ) Project or service delivery accreditation ( preferred ) Key Performance Indicators (KPIs) On-time, on-budget delivery performance Customer satisfaction, retention, and relationship strength Growth in service revenue, contract renewals, and recurring revenue streams Operational margin, efficiency and delivery effectiveness Team performance, capability development, and retention Safety, compliance, and sustainability performance outcomes What the Role Offers Global leadership mandate in large-scale industrial and mining delivery operations The opportunity to shape delivery excellence and long-term customer value High visibility role partnering with Tier-1 industrial and resource sector customers Responsibility to influence commercial growth, service evolution, and operational transformation A culture focused on innovation, performance, sustainability, and leadership development Location & Travel Flexible regional or global base location Regular domestic and international travel aligned to customer and operational needs
