Job Description Are you ready to kickstart your career in life insurance claims? TAL is looking for enthusiastic, detail-oriented team members to join our Claims team. This is a fantastic opportunity to gain hands-on experience in claims management, providing a best-in-class customer experience while learning the ins and outs of life insurance. You’ll be part of a supportive, collaborative environment where no two days are the same, and your contributions directly impact the people we serve. If you’re keen to learn, grow, and make a difference, this could be the perfect role for you. We have multiple positions available across Group Claims that will be permanent, full-time, based in our Sydney office, with flexibility to work from home 2 days per week. Comprehensive training will be provided to set you up for success! The start date for these positions will be Thursday 8th January 2026. In this role you will: Support Claims Consultants with administrative tasks on claims assessments Follow up on ongoing claim requirements, including medical reports, employer info, and financial documents Summarise and manage claims documentation Draft letters to customers and manage communications on time Assist with claim closures, data corrections, and general workflow management in the claims system Handle inbound/outbound calls and support stakeholders including advisers, trustees, and fund administrators Contribute to process improvements and participate in team or company projects Maintain up-to-date knowledge of life insurance guidelines, TAL processes, and policies
