Faculty of Humanities, Arts and Social Sciences Full-time, Fixed Term position Base salary will be in the range $93,491.78 - $100,296.97 17% Superannuation (HEW Level 6) Based at St Lucia Campus About This Opportunity We are seeking an experienced, motivated and highly organised Senior Administration Officer to support the effective and efficient operation of the Student Administration team in the Faculty of Humanities, Arts and Social Sciences. The primary purpose of this position is to provide high-level support to the Manager, Student Administration in coordinating the timely and accurate completion of a range of student administration tasks and processes. The position will be responsible for the maintenance and streamlining of processes, while ensuring procedures are updated routinely. The position supervises staff within the Student Administration team and provides training, delegation of tasks and monitoring of progress for a variety of student administration tasks. The position assists with preparing and responding to requests made to the Associate Dean (Academic) on a range of student matters. Key responsibilities will include, but are not limited to: Provide accurate, timely advice on student administration matters to students, staff, and the broader community . Support decision-makers with policy and procedural guidance on student issues. Supervise, train, and guide Student Administration staff in daily operations. Handle complex student enquiries and provide expert advice. Coordinate administrative activities and respond to queries as directed by the Manager, Student Administration. Keep the Manager, Student Administration informed of operational activities and concerns. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 17% superannuation contributions 17.5% annual leave loading Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family UQ Study for Staff On campus childcare options Affordable parking (from just $5.75 a day) Salary packaging options About You A degree with subsequent extensive experience and specialist expertise OR an equivalent combination of relevant experience and/or education/training. Strong ability to manage competing priorities, meet deadlines, and perform under pressure. Sound knowledge of university programs, policies, structures, and procedures, or the ability to quickly acquire this knowledge. High proficiency in administrative systems, particularly corporate and curriculum management platforms. Excellent written, verbal, and interpersonal communication skills . Strong problem-solving skills, with the ability to exercise initiative and sound judgement . Demonstrated leadership in supervising staff and fostering professional development in a service-oriented environment . Reliable, adaptable, and collaborative team member . The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia; criminal check. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. Questions? For more information about this opportunity, please contact Darren Lloyd, Manager, Student Administration via darren.lloyd@uq.edu.au . For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line. Want to Apply? All applicants must upload the following documents in order for your application to be considered: Cover letter summarising how your background aligns to the ‘About You’ section Resume Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion , fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments. Applications close Sunday 16 November 2025 at 11.00pm AEST (R-57426).
