Clerk grade 7/8 Salary: $113,574 - $125,720 per annum plus super 2 x Temporary roles up until 30/6/26 with the possibility of extension Location: Sydney, Gosford or Parramatta with other locations considered Opportunities for career development A supportive and inclusive culture Help shape inclusive workplaces across NSW. Join a new team supporting workplace adjustments with care, expertise, and a solutions-focused mindset. About Us DCS is embracing a progressive shift in workplace adjustments, guided by a new policy that reflects contemporary principles and the social model of disability. This approach recognises disability as a product of environmental and attitudinal barriers, and focuses on creating inclusive, flexible work environments that empower all employees to thrive. We’re building a centralised team to provide expert advice and support on workplace adjustments across the Department of Customer Service. As a Workplace Adjustments Advisor, you’ll play a key role in ensuring our people have the right support they need to thrive, especially in caseswhen requests involveing complexity or require escalation. This is a unique opportunity to contribute to a new function from the ground up, working alongside a small, dedicated team and reporting to the Team Leader. About the Role In this role, you will: Provide tailored advice and support on workplace adjustments for employees and managers. Support the resolution of complex or sensitive cases requests by facilitating person-centred solutions that reflect best practice in inclusion and workplace policy. Apply a proactive, solutions-focused mindset to ensure all advice and actions support individuals while aligning with relevant legislation and People & Culture guidance. Work closely with stakeholders to help identify and remove barriers to inclusion and accessibility. Collaborate with other People & Culture teams and business areas to embed inclusive practices. Contribute to the development of tools, resources, and processes that support consistent and effective adjustments. Maintain accurate records and contribute to reporting, trend analysis, and continuous improvement. About You You’re a thoughtful and solutions-focused advisor with a strong understanding of workplace adjustments and inclusive practice. You’re confident working with stakeholders, navigating complexity, and contributing to a positive employee experience. To be successful, you’ll have: Experience in workplace adjustments, disability inclusion, or related advisory roles. Knowledge of relevant legislation and public sector frameworks (e.g. Disability Discrimination Act, WHS Act). Ability to manage sensitive matters with professionalism and discretion. A commitment to equity, accessibility, and continuous improvement. The ability to balance empathy and pragmatism within legal and organisational policy frameworks. Lived experience of disability, a background in Occupational Therapy and/or experience in a People & Culture function would be highly regarded Submit your application online via I Work for NSW, including your resume and a cover letter outlining your suitability for the role. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Vanessa Stanghieri via vanessa.stanghieri@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday 20th November 2025 [9:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact vanessa.stanghieri@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
