Company : Hastings Deering (Australia) Ltd Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. We’re looking for experienced Resource Industries Support Advisor to join our team in Rockhampton. This is a Permanent/, Monday to Friday role. What you’ll be doing: As a Resource Industries Support Advisor at Hastings Deering, you will: Foster collaborative and trust-based customer relationships with a focus on optimising equipment performance and identifying key business opportunities. Leverage hands-on learning and exposure to the Mining Support Representative role, effectively communicating and resolving customer needs in a timely manner. Assist in managing parts supply issues, emphasising quality and continuity. Identify potential markets for Dealer Rebuilds and Caterpillar Certified Rebuilds Utilise company forecasting systems to maximize undercarriage wear, component replacement, and equipment utilisation strategies, providing comprehensive forecast reports for informed business planning. Maintain the Saleslink database to ensure synchronisation with the main database, facilitating more accurate parts, service, and equipment forecasting. Oversee technical data letters, programs, and bulletins, proactively reporting technical issues, and maintaining open communication with customers regarding product updates and specific application issues. Strive to achieve targeted business performance goals within your area of responsibility. What you’ll need: A successful teammate will have experience in: Essential: Exceptional communication skills, both written and verbal. Commercial understanding, including knowledge of business operations and financial concepts. Strong background or experience, with knowledge of heavy equipment and machinery. Exposure to Caterpillar equipment and machinery. Familiarity with CRM (Customer Relationship Management) systems Capability to identify potential markets for equipment rebuilds. Strong commitment to safety and continuous improvement Knowledge in software tools, such as Microsoft Excel or SAP Desirable: Experience in database management, particularly with Saleslink or similar software Familiarity with parts supply management, emphasising quality control. Technical certifications or qualifications related to heavy equipment.
