Job Title: Principal Cloud Engineer Employment Type: Full Time On-Going / Permanent opportunity Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: Clerk 11/12 Salary Range: From AUD $149,739 to $173,174 plus superannuation and leave loading, dependent on experience Who we are The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. The opportunity Reporting to the Senior Manager, Infrastructure & Cloud, the Principal Cloud Engineer is a senior technical leader who will shape and drive our cloud strategy across the organization. You will be instrumental in designing, implementing, and optimizing cloud infrastructure and services that support mission-critical platforms for NSW citizens and agencies. Key Responsibilities of the role for Cloud Architecture & Strategy • Design and implement scalable, secure, and cost-effective cloud architectures (AWS, Azure, GCP). • Define cloud adoption strategies and migration roadmaps. • Evaluate emerging technologies and recommend adoption paths. Infrastructure as Code & Automation • Lead development of infrastructure-as-code using tools like Terraform, CloudFormation • Automate deployment pipelines and cloud resource provisioning. Security & Compliance • Ensure cloud environments meet security best practices and compliance standards (e.g. ISO, ACSC Essential 8 Maturity Model, NIST, CIS and PCI-DSS frameworks.). • Collaborate with InfoSec teams to implement identity, access, and data protection controls. Performance & Cost Optimization • Monitor cloud performance and implement cost-saving strategies. •Work with FinOps to conduct regular reviews of cloud usage and recommend improvements. Team Leadership & Mentorship • Guide and mentor cloud engineers and DevOps teams. • Establish engineering best practices and promote a culture of innovation. Collaboration & Stakeholder Engagement • Work closely with software architects, product managers, and business leaders. • Translate business requirements into technical cloud solutions. Required Skills & Qualifications • 6 years of experience in cloud engineering or infrastructure roles. • Deep expertise in at least one major cloud platform (AWS, Azure, GCP). • Strong proficiency in scripting and automation tools. • Experience with CI/CD pipelines, container orchestration (Kubernetes), and serverless architectures. • Solid understanding of networking, security, and cloud governance. • Excellent communication and leadership skills. Preferred Certifications: • AWS Certified Solutions Architect – Professional • Microsoft Certified: Azure Solutions Architect Expert • Google Cloud Professional Cloud Architect • Certified Kubernetes Administrator (CKA) Salary Grade 11/12, with the base salary for this role starting at $ 149,739 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via sujatha.sankarankutty@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday 18th NOV 2025 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact sujatha.sankarankutty@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
