The Opportunity We’re looking for a On-Road Coordinators to provide a high level of customer service while ensuring the smooth and safe operation of on-road services across charter and rail replacement. You'll be involved in actively managing driver schedules and breaks, maintaining a visible presence on the ground, and responding promptly to incidents. The role will support operational efficiency by ensuring signage compliance, maintaining up-to-date standby driver information, and working closely with the operations team to uphold service standards and client requirements. What You’ll Do Coordinate timely bus arrivals and departures at designated pick-up and drop-off points. Liaise with stakeholders to manage unscheduled buses and arrange additional services when needed. Assist with passenger boarding and disembarking to ensure safety and efficiency. Communicate essential service information to drivers and suppliers. Manage smooth transitions between drivers, buses, and subcontractors without service disruption. Support drivers with GPS and signage requirements to maintain visibility and professionalism. Monitor driver wellbeing and performance, ensuring compliance with service standards. Maintain a strong on-ground presence to assist customers and uphold service quality. What You’ll Bring Availability and flexibility to work across a 24/7 operation Exceptional customer service across diverse communities. Calm, confident decision-making under pressure, with effective conflict resolution skills. Quick-thinking problem solving and a collaborative and team-oriented mindset. Ethical and fair judgment, guided by relevant legislation and best practice. Professional integrity and a drive for continuous improvement. Adaptability in a fast-paced, dynamic environment. Self-motivated with a positive attitude toward change and daily operations. Why Join Kinetic? Be part of Australasia’s largest and most trusted bus network. Work with a supportive and collaborative operations team. Contribute to delivering essential services and major event transport. Enjoy opportunities for professional growth within a national business. If you thrive in a fast-paced, detail-focused environment and enjoy ensuring every service runs seamlessly — we’d love to hear from you!
