About Us Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly. CCV The County Court of Victoria is established pursuant to the County Court Act 1958. It has original and appellate jurisdiction and is the principal trial court in the State of Victoria. The Court hears over 12,000 criminal, common law, and commercial cases each year. The County Court has unlimited monetary jurisdiction in common law and commercial matters. In its criminal jurisdiction, the Court hears all indictable offences except treason, murder, and related offences. There are a total of 80 Judges of the Court and over 300 staff, including judicial support staff. The County Court regularly conducts circuit sittings at 12 circuit courts situated in major centres throughout regional Victoria. The County Court is committed to continuous improvement in accordance with the International Framework for Court Excellence. The Court's vision is to be a leader in court excellence, delivering the highest standard of justice to the community and inspiring public confidence in the rule of law. About the Role The Senior Process Excellence Lead's key function is to develop solutions that delivers process improvement initiatives that optimise the efficient flow of cases in Court Operations. The role works across the IT systems, Data and Analytics function and Court Operations, providing the link between process improvements in Court operations and changes to the Court's IT systems. Duties: Lead and coordinate the redesign and updating of processes, manuals, documentation and systems across Court Operations. Collaborate with Court Operations managers and staff, judges and judicial registrars to understand current systems of work and creatively consider how systems can be changed and improvements initiated. Engage with various functions within the IT Systems, Data and Analytics teams to inform and facilitate changes in processes and IT systems and assist with the design of reports and data analysis. Design change processes to align with changes in legislation. Work collaboratively with relevant functions from Court Services Victoria, stakeholders, partners and vendors to identify solutions and facilitate change and process improvements. About You To be successful in this role, you will bring: Experience working in the Victorian courts system and an understanding of the Court's IT operating systems would be an advantage. Strong written skills with the ability to prepare project briefs, reports, service plans, and policy options and recommendations on complex issues. Excellent interpersonal and communication skills using insight to build common understanding with groups and individuals and address difficult or sensitive topics. Ability to apply organisational frameworks to plan, guide and monitor complex projects and the work of the area in order to meet long-term objectives. Good systems skills with the ability to use knowledge to design efficient systems and anticipate and address issues arising. How to apply Click the ‘Apply Now' button, ensuring you include the following in your application: resume a short cover letter Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement. As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.
