Are you passionate about leading a team to deliver exceptional member experiences? We are seeking a Member Experience Team Leader to join our dynamic team at see-u. In this role, you’ll manage all inbound and outbound enquiries for the see-u brand, ensuring the delivery of excellent member service and satisfaction. You will lead a team to retain existing members, achieve member satisfaction targets, and promote a culture of high performance and motivation. What you’ll do Lead a team to deliver exceptional service levels and achieve member satisfaction targets. Coach and mentor team members to create a high-performing and culturally aligned workforce. Develop quality measurement systems to track and monitor service levels. Oversee the see-u telephony platform to manage queues and SLAs. Participate in projects and operational changes, ensuring effective stakeholder engagement and risk management. About You We are looking for a dynamic individual with proven leadership experience in a service environment. The ideal candidate will have a strong ability to drive excellent member experience results and achieve targets. You should have demonstrated success in building high-performing teams through effective coaching and development strategies. Excellent communication and interpersonal skills are essential, as is the ability to take initiative and implement proactive and flexible approaches to work. If you are a self-starter with a proven ability to achieve business goals within budget and deadlines, and are aligned with HBF’s values, we encourage you to apply and join us in delivering the best personal experience possible for our members. Next Steps To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role. At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA community. We want you to Be You, Be Bold, and feel supported every step of the way, so if you require any adjustments during the recruitment process, please contact us at careers@hbf.com.au to discuss how we can accommodate. To learn more about our commitments visit: Community Initiatives | HBF Health Insurance
