Role Summary This position involves managing a set of corporate accounts to ensure they receive maximum value from our services. You’ll focus on strengthening relationships, improving product usage, and supporting retention strategies. The role also requires collaboration with internal teams to enhance client experience and identify opportunities for growth. Core Responsibilities Serve as the main contact for assigned corporate clients, ensuring satisfaction and engagement. Develop tailored plans to drive product adoption and optimise client outcomes. Build relationships across client organisations and uncover expansion opportunities. Work with internal teams to represent client needs and influence improvements. Review usage and engagement data to guide proactive strategies. Provide regular updates and insights to demonstrate value and identify growth areas. Skills & Experience 1–2 years in client success, account management, customer service or similar roles. Strong communication skills and confidence dealing with corporate stakeholders. Ability to manage multiple priorities and maintain an organised approach. Analytical mindset with experience interpreting data and turning insights into action. Familiarity with CRM systems Basic Excel knowledge (e.g., VLOOKUP) desirable Benefits Employee discounts Hybrid working Collaborate work environment with development opportunities
