3-month daily rate contract Market leading Australian business High performing team, valuing collaboration Opportunity for an Incident & Problem Manager to join a market leading, Australian organisation, ion a 3-month contract. You will work with the wider team through a critical phase of a digital transformation, in which there are expected to be a higher number of incidents than usual. About the role: Oversee incident response efforts and ensure timely resolution of high-priority incidents within defined service level agreements. Investigate escalated, non-routine, and high-impact incidents in collaboration with the Transformation Team to drive effective resolution. Facilitate recovery activities following incident resolution to minimize disruption and ensure service continuity. Provide timely and accurate updates to impacted team members throughout the incident lifecycle to keep them informed and engaged. Conduct thorough post-incident reviews to identify opportunities for process improvement and prevent future incidents. Prepare and present detailed post-incident reports to relevant stakeholders, highlighting key findings and recommendations. Drive problem management activities to successful completion, ensuring root causes are identified and addressed. About you: Proven ability to lead and coordinate complex incident response efforts, effectively engaging cross-functional teams to drive timely resolution. Strong written and verbal communication skills, particularly in high-pressure situations. Experience presenting to senior executives. Skilled in identifying and analysing trends to proactively address recurring issues and prevent future incidents. Deep understanding of ServiceNow and its application in incident, major incident, and problem management processes. Experience owning and implementing incident, major incident, and problem management processes, and providing effective training and education to technology and business teams. ITIL certification preferred. Apply now!
