The Opportunity We have an exciting opportunity for a highly motivated Service Coordinators to join our Operations team based in our Melbourne CBD Office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus. Key Responsibilities Coordinate and manage the delivery of facilities maintenance services for one of our well known commercial clients Manage facilities maintenance services, which encompasses HVAC, electrical, plumbing, carpentry, ad hoc support and all related admin services Monitor, control and manage work orders and job requests to meet customer expectations and internal KPI’s Respond to reported maintenance issues and coordinate efficient and effective responses Build effective working relationships with our regular contractors and Modus technicians Maintain strong customer relationships through regular meetings and communications Receive and manage incoming calls accordingly Maintain and manage accurate data in the Modus database; TSM Compile client reports and distribute to key stakeholders Skills and Experience Proven experience in a similar role within facilities maintenance, property, real estate, logistics or similar Strong knowledge of facilities services, maintenance processes, and best practices Exceptional communication skills with the ability to foster positive client relationships Outstanding organisational and time management abilities, with the capacity to manage multiple tasks effectively. Friendly and sociable personality Quick learner Keen attention to detail and a commitment to maintaining high standards of service delivery. Intermediate computer skills (MS Word, MS Excel) Proven experience meeting & exceeding KPI's
