Who We Are At Contour, we’re reshaping education, one student at a time. Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. Since 2020, over 10,000 students have trusted Contour to guide their academic journey, and we’ve grown to over 300 team members. We’ve produced hundreds of 99 ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential: Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English. Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100 medical students. Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. This is Contour. Built by students, for students. What You Will Do Launch & Expansion Open Brisbane at 100% readiness, with immaculate facilities, team trained, and rhythms live. Partner with Academics, People & Culture, Marketing, Tech, and the National Campus Ops team to run a plug-and-play launch that feels premium from minute one. Operational Excellence Own daily campus operations: class readiness, rostering, reschedules, attendance, inventory, and service operations (phone, email, text, in-person). Audit regularly against the Campus Ops Playbook; close gaps fast; feed improvements back into the national standard. Keep the campus beautiful: safety, compliance, maintenance, hospitality-grade presentation, and alignment with Contour's brand. Leadership & Team Building Hire, onboard, coach, and mentor high-calibre Service Team Members & Leaders. Create a culture of kindness, responsibility, continuous improvement, and unity, with standards that are loving but uncompromising. Be a trusted partner to tutors: classrooms prepped, resources perfect, tech ready. Every class, every time. Student Experience Own student & parent experience: walk-in conversion, NPS, referrals, event execution like mock exams. Work with Enrolments Team to create new classes in line with demand and utilisation. Grow proactively, not reactively. Resolve escalations with empathy and precision; protect the brand and relationships. Continuous Improvement Ship meaningful service improvements regularly (automation, workflow, environment, or rhythms). Ship meaningful campus improvements across facilities, maintenance, compliance, and cost control. Partner with founders & senior leadership to implement strategy and growth initiatives. What You Will Bring Minimum 3 years of experience in multi-site or venue leadership in education, hospitality, retail, fitness. Anywhere premium service and tight ops matter. People leader: recruits well, coaches hard and kind, builds capability and pride. Operator’s eye: you notice the 1% details (chairs straight, print packs perfect, lighting right) and the 10,000-foot flows (schedules, staffing, cost lines). System thinker: turns chaos into checklists, reports, rituals, and dashboards with sound project management skills. Solution-oriented: flexible, proactive mindset with first-principles problem-solving. Extreme ownership: proactive, accountable, allergic to “near enough.” Mission fit: deeply aligned with reshaping education, one student at a time. Bonus points : education ops, franchise/rollout playbooks, new-site openings, CX/NPS programs, light technical fluency (you love automations or data). Why You Will Love It Here Foundational role with high impact: Lead the QLD arm of Contour's national expansion, and directly shape student and team experiences. Leadership growth: We went from 1 to 8 Victorian campuses in just a few years. As we open more QLD campuses, this role can grow into State Operations Leadership. Competitive package: Competitive salary, benefits, EAP, birthday/loyalty leave, and the satisfaction of work that compounds and makes a real impact in students' lives. How to Apply If you're a builder who wants to create a premium education experience that becomes a household name in QLD, we want to meet you. Apply with your CV and a short paragraph about why you’d make an exceptional Area Manager. Contour is an equal opportunity employer and welcomes applications from all backgrounds.
