ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Position Title: Family Store Manager Classification: General Retail Award, Level 6 Full time: Hours 8:30- 4:36pm Monday – Friday Location: Airlie Beach Family Store, QLD Why this role matters: The Salvos mission is about caring for people, creating faith pathways, building healthy communities, and working for justice. Our stores commit to this mission providing a safe space whilst offering quality goods at affordable prices benefiting the environment and the community. About the role: As the Family Store Manager, you will oversee all day-to-day operations — from retail and recycling to administrative functions — ensuring alignment with The Salvation Army’s values and community-focused purpose. How you will make an impact: As Family Store Manager, you will be responsible for: Overseeing all daily retail operations, ensuring smooth functioning of the store, including: Store presentation and cleanliness Stock rotation and merchandising Pricing in accordance with TSA policies POS service and cash register operations High-quality customer service delivery Promoting and maintaining a strong customer-first culture Effectively marketing merchandise and managing timely removal of old or unsuitable stock Coordinating incoming and outgoing stock, including planning sales and promotional activities Managing store financials, including accurate money handling and banking processes, in line with TSA procedures Ensuring all security measures are effective and compliant You will also lead and support a team of employees and volunteers, including recruitment, onboarding, and training. This includes engaging participants in programs such as Work for the Dole, State Debt Recovery, or similar community-based initiatives. What You Will Bring Demonstrated experience in retail management Strong leadership skills, particularly in managing volunteers and community engagement A current, valid Driver’s Licence A current First Aid Certificate (or willingness to obtain) A reasonable level of physical fitness to carry out manual handling tasks A genuine commitment to delivering exceptional customer service What we offer: Access to EAP and health & wellness initiatives Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. About us : The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. How to apply: If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
