Job Title: Senior Service Delivery Manager Job Description Design, build and run the future of CX with Concentrix! Due to some exciting changes in our business, we are currently recruiting a Senior Service Delivery Manager to take our people, client and business to the next level. Ideally, you will have extensive experience in leading large and diverse teams and extended organisations. This role requires strong contact centre delivery expertise at a senior level, exceptional people leadership and senior level stakeholder engagement skills. Based in Brisbane leading a multi-site account, this role calls for exceptional resilience and a calm approach in the face of change. You'll thrive in an environment where no two days are the same, juggling customer expectations and internal business demands. For the right person, this is an incredible opportunity to shape, influence, and make lasting impact.? Key responsibilities: Be responsible for delivery of contact centre services, leading large groups of people across multiple locations in Australia?? Client relationship management- you will be responsible the operational relationship and optimisation, governance and compliance in a highly regulated industry Driving strategic projects for clients, as well as driving contact centre innovation within our organisation Financial accountability for your portfolio Develop a thorough understanding of client short-term and long-term strategic requirements through discussions with existing and prospective client executive management Who are we looking for to join our team? We are looking for a great cultural fit - so the energy and attitude you bring to this is just as important as your previous experience. You will: Have 3 - 5 years experience at a Senior level, ideally within the contact centre or outsourcing environment Be a strong people leader Have extensive operational expertise Have the ability to adjust quickly to shifting priorities and manage rapid changes. Have strong financial and commercial acumen Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity Demonstrate the ability to prepare and effectively present information to internal and external stakeholders Excel at building and maintaining internal stakeholder relationships We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from diverse backgrounds. Applicants must have the right to work in Australia and complete thorough pre-employment background checks. Who is Concentrix? In a world full of average, ?we stand out. ?We believe experience is everything! To achieve outstanding results, we are? disrupting the marke t by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in?business,? cutting-edge technology solutions , proven design thinking expertise and exceptional customer experience centres. Our clients notice the difference too, in increased customer loyalty, improved business performance and ?differentiation in their markets. ?As a? diverse , global?organisation, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands. Our commitment to staff, diversity, culture and thought leadership makes us one of the most awarded and globally recognized companies in the industry. Concentrix? -? a passionate company powered by passionate people don't take our word for it learn some more about us here: https://www.concentrix.com/ Location: AUS Brisbane - 288 Edward St, Lvl 14 Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
