Crowne Plaza Adelaide Mawson Lakes, features 155 contemporary rooms designed with tech and premium amenities, it caters perfectly to both business and leisure travelers alike. Our stunning Ember & Vine restaurant and Aviator Bar along with our versatile conference and event venues feature natural light, modern technology, and dedicated planning support to deliver successful board meetings, conferences, and private celebrations. Whether for business or leisure, every detail is crafted to ensure productivity and connection. At Crowne Plaza Adelaide Mawson Lakes , it's all about our people and our guests. For our guests, it means creating unforgettable experiences that make every event a success. With the passion and dedication of our people, we make this possible. As part of our Sales & Marketing Team, reporting to the Crowne Meetings & Events Manager, you'll play a vital role in connecting our clients with hotel operations. From planning and coordinating with clients and internal teams, to being on-site handing over events to ensure everything runs seamlessly, you'll be involved in every stage of the journey. You'll also follow up with clients afterwards, gathering feedback and building long-term relationships. This role also offers the chance to collaborate with the Sales Team on wider projects and initiatives, giving you valuable exposure across hotel operations and sales activities. This is a part-time 0.5 FTE position. Your day to day Partner with clients to plan and deliver exceptional social events, conferences, meetings, and weddings Coordinate event logistics from proposal to post-event wrap-up in collaboration with the M&E Manager Manage the full event cycle - proposals, site inspections, contracts, BEOs, invoicing, general administration and follow-up Provide creative solutions that balance client expectations with operational feasibility Lead client communications, from inquiry through to post-event feedback Manage client communications, guidance and last-minute requests with professionalism Assist with invoicing, reporting, and CRM updates Liaise with internal teams (catering, operations, AV, front desk) to ensure seamless delivery and guest satisfaction Support development of social catering packages and assist with sales and marketing initiatives including content creation such as menus etc, and internal/community events Maintain branded templates, menus, signage, and asset libraries for the outlets and function rooms Monitor financial viability, billing compliance, and reporting to support hotel targets What we need from you Currently studying or experience in a Sales and/or Meetings & Events role, with a proven track record of success Knowledge of conference and events operations A current Responsible Service of Alcohol (RSA) certificate Have a true passion for providing thoughtful, seamless service that leaves a lasting impression for a proactive approach to conversion Proficient in Microsoft Office/365, particularly Excel; tech-savvy and confident with hotel systems as well as Canva would be an advantage Excellent communication skills - written, verbal, and conflict resolution Exceptional attention to detail and accuracy, including numeracy accuracy, handling figures and reconciliations Strong stakeholder management and collaboration skills, working effectively across departments Well-developed organisational skills with the ability to manage individual and team workflows, plus flexibility to assist with other duties as required Excellent communication skills - written, verbal, and conflict resolution Exceptional attention to detail and accuracy, including numeracy accuracy, handling figures and reconciliations Strong stakeholder management and collaboration skills, working effectively across departments Well-developed organisational skills with the ability to manage individual and team workflows, plus flexibility to assist with other duties as required What you can expect from us We give our people everything they need to succeed, and reward your hard work. With a range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. This role blends hands-on event coordination, perfect for someone who thrives in a fast-paced hospitality environment. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
