The Company This progressive accounting firm has built a reputation for doing things differently. The leadership team has created a practice where efficiency and results matter more than face-time, operating from modern offices on Brisbane CBD's fringe with abundant on-site parking. They've invested heavily in technology to create a completely paperless environment that actually streamlines work rather than complicating it. The firm's approach to work-life balance goes beyond lip service. Fortnightly 2PM Friday finishes are standard practice, not a special perk. Extended Christmas leave gives everyone proper time to recharge. Performance-based bonuses throughout the year reward those who contribute to making the firm run better. Add genuine hybrid working (two days from home, no questions asked) and flexible start/finish times to avoid peak traffic. When busy periods hit, they're transparent about it and pay overtime accordingly. The directors understand that good people have options, so they've built a firm that gives professionals real reasons to stay - autonomy, modern systems, and tangible benefits that show up in your life, not just during interviews. The Role This Client Services Administrator position offers the opportunity to shape and improve processes rather than simply follow them. Working directly with Directors and Senior Management in an environment that values efficiency, you'll have genuine input into operational efficiency and client service delivery. Key responsibilities include Managing client relationships as a primary contact, ensuring exceptional service delivery Supporting Directors with strategic administrative tasks and workflow optimisation Identifying and implementing process improvements across the Client Services function Developing and delivering training initiatives to enhance team capability Monitoring team capacity and workflow distribution to maximise efficiency Managing ATO and ASIC lodgements with focus on compliance and process improvement Coordinating communications and correspondence using modern, integrated systems This role suits someone who views administration as an opportunity to drive efficiency and innovation, not just maintain status quo. Your contributions to process improvement are recognised through the firm's bonus incentive structure, rewarding those who help make the business run better. The Candidate You'll bring public practice experience in Client Services or Administration, combined with: Previous administration experience in an accounting or professional services environment Confidence with compliance support tasks including ATO and ASIC lodgements, BAS/IAS tracking, and client file management Experience with platforms like Xero (preferred), MYOB, APS, HandiSoft, Class Super, or BGL will be highly regarded Demonstrated ability to improve processes and challenge traditional methods Strong communication skills with focus on clarity and efficiency Advanced Microsoft Office capabilities and adaptability to new technologies Exceptional attention to detail balanced with practical commercial sense Ability to manage competing priorities independently without constant oversight Collaborative approach focused on outcomes rather than hours at desk A proactive, detail-oriented approach with genuine interest in process improvement Additional Opportunities Alongside this position, I am currently engaged on a number of assignments across the accounting and financial services sector. These include client services, administration, and accounting opportunities at both boutique firms and larger practices. Not every role is advertised publicly, so if this position is not the right fit, there may be an alternative that better suits your skills and career plans. About Josh Vial With 14 years of recruitment experience, I specialise exclusively in the accounting and financial services industry. My focus is on connecting professionals with firms that offer balance, progression and stability. M: 0485 952 436 E: josh.vial@wtpgroup.com L: https://au.linkedin.com/in/joshvial To apply for the position, we kindly request that you utilise the Quick Apply button provided within this advertisement. Alternatively, you may contact Josh Vial through our reception team at 1300 720 832.
