The role The System Analysts provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains. Key responsibilities: Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels. Assist management in the decision making process by preparing technical and capacity reports, specifications and trend analysis within the unit. Manage ICT assets by ensuring relevant information is recorded accurately Convert business capacity needs into ICT capacity and performance of enterprise systems into infrastructure component capacity requirements. Assist with the implementation and maintenance of the process to continuously monitor ICT resource consumption against established usage plans and exceptions are reported to be resolved in a timely and comprehensive manner. Use the endorsed modelling tools to assist with the prediction of capacity and performance requirement. As required initiate in-dept technical investigations on system components and include forecasts concerning future technologies. About you We are searching for someone who: High level oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant system documentation and produce technical reports/documents for management (NHS: effective and strategic influencing, collaborative working). Demonstrated expertise and technical skills in one or more of the following; (SFIA: TECH Level 5) High level experience in querying and merging large data sets using sophisticated data interrogation tools and techniques with the ability to summarise, interpret and communicate complex data sets in a non-technical way. A strong attention to detail, accuracy and timeline focus is essential. Demonstrated high level analytical, conceptual and problem-solving skills with a proven record in the translation of business demon into ICT capacity requirements for a large, complex and distributed service delivery organisation Demonstrated skills in task scheduling and automation using products such as Alteryx, PowerBI, Qlikview, Powershell, Selenium and Visual Basic Scripting. Demonstrated experience in monitoring tools such as SCOM, Splunk and Solarwind experience would be an advantage Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing 38 hour full time work week Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Professional development Career progression with more than 300 diverse career pathways and career support to take you further! Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
