As the Principal Service Management, you will:- Lead the uplift work to provide a cohesive approach to C4E ITSM processes, including change, release, and problem management across Digital Customer.- Provide technical ITSM support to the service management team with BAU activities- Establish and maintain governance arrangements to ensure coordination of tasks and appropriate decision-making delegations within the Branch, the Department and across Government- Prepare and deliver high level documentation to achieve appropriate communication of objectives and deliverables, risk, and quality measures. - Define and implement Service Management strategies and processes to ensure continuous improvement of service delivery. - Lead the maturing of Change, Release and Deployment Management, aligning to a Continuous Integration / Continuous Deployment (CICD) model where appropriate.- Contribute to Service Operations including Incident and Problem Management and Service Desk; and assist with the overall support of Strategy, Enablement andArchitecture and the whole of Government online services. - Provide Service Management advice and assistance to project delivery teams as required.- Provision of Continual Service Improvement strategic analysis and high-level communication to senior management. - Provide advice on industry trends and practices in areas associated with Service Management (including Cloud services, DevOps, ITIL, and Business Continuity).- Lead activities to ensure a high performing team, including participation in performance management, coaching and development of staff to achieve established outcomes for the group.- Ensure that operational activities operate within all relevant legislative and government standards. Applications to remain current for 12 months
