Please note that the Victorian Government has announced that the Reportable Conduct and Child Safe Standards functions will transfer from the Commission for Children and Young People to the Social Services Regulator. Whilst recruitment to this role will commence at the Commission for Children and Young People, it is anticipated that the role will be transferred to the Social Services Regulator in early 2026. About the opportunity The Triage Officer applies a risk-based approach to manage incoming concerns and questions about compliance with the Standards. Demonstrating strong communication and analytical skills, the Triage Officer conducts preliminary assessments of concerns, addresses simple issues directly, and escalates matters to relevant officers. The Triage Officer also identifies and prepares referrals to both internal and external parties, provides timely and critical information and maintains comprehensive records. Tasks include determining whether concerns come within the Commission's scope of responsibilities, gathering and validating critical information, identifying risks, responding to enquiries about the Standards via phone and email, and preparing referrals to other regulators and where necessary making reports to Child Protection and Victoria Police. The Triage Officer works collaboratively with team members and other teams in the Commission, including those responsible for providing legal advice and administering the Reportable Conduct Scheme. The Triage Officer may seek guidance and assistance from Senior members of the team to support the delivery of timely advice and action. In this role you will: participate as part of the Regulatory Compliance team to deliver the Commission's CSS compliance program apply a risk-based framework to assess and coordinate responses to incoming concerns about compliance with CSS, including referrals to internal and external parties undertake tasks to support regulatory decision-making and actions including information gathering, risk assessment and analysis of information provide summaries and evidence-based advice to support the team, management and executive staff in relation to specific matters, to ensure that decisions or actions are well-informed and compliant with laws, regulation and policy develop close working relationships with other Commission staff and teams assist the team in maintaining effective relationships with both internal and external stakeholders. deliver on compliance action on lower risk matters This position requires engagement with challenging and confronting subject matter related to preventing child abuse and requires resilience and empathy. What we can offer you Flexible working arrangements. A friendly and supportive working environment. Training and development opportunities. Free access to the building's lifestyle centre including a gym, secure bicycles storage, shower rooms with hair dryers, straighteners, ironing board and fresh towels. Free Parcel Lockers – no more missing deliveries or rushing home to meet the courier. Applications close at 11.59pm on Thursday 30 October 2025. How to Apply Please include a resume and covering letter. There will be questions pertaining to a number of the position's Key Selection Criteria to which you are required to respond. There is no need to respond to the selection criteria itself.
