Mylestones has been part of CPL; Choice, Passion and Life for 24 years supporting thousands of people reach their potential and find a job they love. We know that with the right support there is no limit to what people with disability can achieve, especially when it comes to employment. We are seeking a motivated and skilled Caseload Contract Officer to undertake administration and support services as directed by ESA Manager to assist the employment services staff to meet CPL, contractual, and legislative guidelines. This includes maintaining up to date and accurate files and records, including electronic records and completing all relevant documentation as required. Responsibilities include: Liaise with employment services staff as directed by the ESA Manager to achieve appropriate outcomes for a caseload of individual clients in Open Employment Achieve documented key performance indicators and provide regular feedback and information in relation to the achieve of those targets to the ESA Manager and other staff members as required Ensure all compliance requirements for IEA Contract are achieved to meet program assurance and quarterly program review targets. Ensure all relevant client documentation requirements for IEA eligibility has been completed. Maintain knowledge of current IEA guidelines and procedures. Ensure all relevant claims evidence is completed and submitted for when claim is available. Ensure all evidence is maintained to show clients are meeting mutual obligation requirements. In collaboration with Client Coordinator, Support Officer, and clients, ensure job plans and work plans are current Selection Criteria includes: Demonstrated administration and systems reporting experience and/or ability to provide administration and report preparation support, preferably within the disability employment services. Strong verbal and written communication skills coupled with the ability to effectively liaise with internal and external stakeholders, including collaborating with work colleagues to achieve KPIs. Ability to demonstrate consultation, negotiation and problem-solving skills. Well-developed organisational and time management skills. Experience in working to set targets/KPIs and the ability to focus on detail. Accurate and effective computer and record keeping skills Blue Card & NDIS Worker Screening Check (We can help) Why would I choose Mylestones? When you join our team, you can benefit from the following: Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free, including vehicle sacrifice options. Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation. Grow Your Career, Your Way : We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team. Together, we'll create a dynamic and inspiring work environment where your contributions are valued. Take Care of Yourself and Your Community : We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave. Take the time you need to recharge and give back to your community. Employee Assistance Program: Access to free and confidential counselling services for you and your family members. Embrace Diversity, Celebrate Uniqueness: We believe in creating an inclusive workplace where everyone feels valued and respected. Regardless of your background or perspective, you're welcome here. Be yourself, and let's build a brighter future together. Caseload Contract Officer - PD
