Do you want to join a team striving to transform how an industry trades through technology? Do you want to be part of a fun, diverse team of over 110 who are rapidly growing in a ‘scale up’ environment? At Ordermentum we are on a mission to become the single platform of choice for all food and beverage companies to manage orders, facilitate payment and discover new products and services that save time and money. We are looking for a driven, self motivated Customer Success Manager to join our growing Supplier Success team. They will have the ability to navigate change and deliver key priorities whilst liaising with the business to ensure the customer has the tools for success. As a crucial role in the business, this individual is the conduit between the customer & Ordermentum. The successful candidate will be able to build rapport easily, decipher broad business principles & processes and maintain customer relationships. Our head office is in Sydney, we have a smaller office in Melbourne and some more awesome people located around Australia. This will be our first role in Adelaide so you will need to be comfortable working remote without an office for now. However you will get to be on the road 1-2 days a week visiting suppliers and come visit our offices a few times a year. What you’ll do Identify common customer challenges and actively suggest better solutionsPromote growth within your accounts by uncovering, scoping and qualifying opportunities where customers can utilise the full range of Ordermentum’s featuresCreate customer value by accelerating usage, support, and influence upsellProvide helpful insights to your customers to ensure that the Ordermentum platform is helping them trade smarterCoach customers to be product expertsHelp drive customer references and case studiesEngage 1:1 with targeted customers at critical points in their journey to increase adoption.Contribute to department OKRs and manage a portfolio of accounts with clear retention and growth goalsReport directly to the Head of Supplier Success What you’ll have 2-4 years in a Customer Success or Support role, ideally within SaaS or tech-enabled servicesProven track record of hitting or exceeding upsell or expansion targetsKnowledge of best practice including external referencing and ways to enhance our current processesExperience in communicating key messages in a clear and succinct mannerStrong prioritisation skills — you can separate signal from noise and focus on what moves the needleResilience, energy, and a proactive mindset — you run toward problems, not away from themComfortable navigating change and ambiguity — you don’t need your hand heldTeam-first attitude — we move fast and win together.Bonus points for experience in the Food & Beverage or wholesale industry Behavioural Competencies and Personal Attributes Energy and resilience in spadesReady for a new challenge and able to hit the ground runningHow you do things is just as important as the work you’re doing Ability to connect and influenceWe love seeing each other win so team attitude is a must Positive, can-do attitude that inspires othersA lifelong ambition to learn and improve What you get We are a WORK180 Endorsed Employer for all womenGreat office centrally located in Carlton with a flexible working environment believing in getting things done rather than counting time at a desk.A wellbeing allowance and lifelong learner allowance4 extra days off a year for you to do youWe cover your mobile phone billWork in a highly capable team working on some interesting problemsPlus working in Food & Bev usually means lots of treats!
