Description About the role The Senior Change Analyst will support the Portfolio Change Manager in delivering activities to fulfil the change strategy and plans, which may include impact analysis, communications, training, coaching, resistance management, stakeholder analysis, business readiness and adoption. Location: Melbourne CBD based Role type: 12 months Fixed term contract In this role you will be responsible and accountable in: Delivering and executing change activities to the project’s budget and timelines. Completion and change management activities and required organisational change artefacts. Activities can include change impact assessments, developing change management strategies/plans, stakeholder engagement plans, communications strategies/plans, training strategies/plans, and handover/embedding plans. Supporting the business to drive change management embedding activities. Designing and/or implementing communications, training that is fit for purpose for the business teams. Facilitating workshops and delivering briefing sessions to small and large audiences. Preparing impacted teams to be ready for project delivery and ensuring adoption is executed. Providing specialised advice and consultation on supporting business teams using Organisational Change Best Practice. Identifying and driving discussions to resolve any project risk that effects Change deliverables and outcomes. What You Bring: Minimum 3 years’ experience in a senior change analyst role in a project delivery environment and working within a contact centre environment is desirable. Experience in delivering project change across superannuation or finance industry preferable, but not essential. Demonstrated experience in the application of Change Management methodology (e.g. PROSCI, ADKAR). Demonstrated ability to perform independently and as a team member during times of ambiguity. Exceptional communication skills both written and verbal ability to articulate messages to a variety of audiences and all organisational levels. The ability to work autonomously by meeting own deadlines, managing priorities and adapting to moving timeframes. The ability to scope and plan activities, identify gaps, risks and issues and mitigate them to ensure objectives will be met. Exceptional analytical and attention to detail Advanced level Microsoft Office/ Office 365 skills. Some of our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police check and employment history checks prior to commencement of employment.
