Job Description The business is seeking an enthusiastic person to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence. An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. We are looking to fill a full- time position based in Prahran with hybrid working arrangements. The successful applicant will join our dedicated team, responsible for liaising with Participants, Customers and Providers to schedule health screening appointments to ensure the timely return of medical information whilst delivering 5-star services. Key responsibilities include, but are not limited to: Management of a portfolio of customers, ensuring your caseload is actioned within timeframes specified in our customer service level agreements and internal KPI’s Liaising directly with medical clinics, pathology providers, health professionals and participants to: Schedule health screening appointments Follow up and obtain health screening information following appointments (e.g. med exam reports, investigation outcome reports and pathology results) Negotiating provider fees with clinics Answering inbound phone calls from key stakeholders and assisting with enquiries Making outbound calls to clinics and participants Writing accurate and detailed case notes in the medEbridge platform
