What you'll do Operationally manage and perform pre-analytical processes consistently and accurately, by maintaining focus and competence in the various areas within the clinical trials unit. Comply and critically review trial specific procedures and documentation requirements. Develop knowledge and expertise in handling clinical trials / research specimens through active learning within the team and by engaging in professional development activities. Perform quality duties relating to the role including document control, staff training and record keeping, whilst upholding Good Laboratory Practice and Good Clinical Practice principles. Provide high quality administrative support for the unit, e.g., triaging phone calls and emails, study setup, creating meeting agendas, note taking and meeting minutes. Work with independence, professionalism and demonstrate sound problem-solving skills. Propose initiatives to improve client service within the unit and across the broader organisation. Develop a sound knowledge of NATA/ISO accreditation/certification requirements including performing quality control procedures, assisting with preparation of documents and completion of relevant statistics. About you We are searching for someone who has: Demonstrates expertise to preform pre-analytical processes, e.g., sorting, aliquoting, addition of reagents, parcel management, storage, retrieval of specimens etc, in a complex laboratory unit. Demonstrates expertise in laboratory information system functionality, the interpretation of request forms and the ability to perform rapid and accurate data entry. Demonstrates high level interpersonal skills, communication skills, delegation skills and negotiation skills, and the ability to work productively both independently and in a team environment. Demonstrates initiative and a proactive attitude in the workplace, and expert ability to apply complex reasoning, dynamic problem-solving and logical reasoning when troubleshooting issues. Advanced level leadership skills with the ability to train newer staff and a demonstrated willingness to succeed. Proven ability to manage time effectively with a strong attention to detail in a highly complex and process driven environment, with competing priorities. Demonstrates strong customer-focused approach by effectively engaging with a diverse range of clients, exceeding expectations, and enhancing overall satisfaction. Proven understanding of laboratory quality systems and the requirements of NATA accreditation and ISO certification. Awareness of the human resource management policies applicable to contemporary workplaces. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes: Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Professional development Career progression with more than 300 diverse career pathways and career support to take you further! Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
