Senior Service Planner (Health Manager Level 5) Permanent Full-TimeOpportunity to work from our modern offices in ChatswoodIn-office presence with hybrid flexibility for work-life balanceAttractive salary, from $166,678.00 12% Super 17.5% annual leave loadingIncrease your take home pay with salary packaging, meal allowance, fitness passport and moreJoin the team enriching health in millions of ways every day through digital innovation Applications Close: 11:59pm, Thursday 2nd October 2025 About Us – EHealth NSW At eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state. Guided by a Cloud First Strategy, we’re harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference. About The Opportunity As the Senior Service Planner of our Health Grade Enterprise Network (HGEN)Team at eHealth NSW, you will help make a real difference in healthcare through driving a statewide network transformation that powers safe, connected, and future-ready healthcare across NSW. This role offers the opportunity to develop a range of business analysis functions, including long term capacity planning and developing methodologies for planning and forecasting. In This Role You Will Translate business requirements into effective product designs across development, procurement, and lifecycle management.Complete a broad range of business analysis functions, including developing data models, gathering stakeholder requirements and managing documentation to maintain a single source of truth.Develop key business artefacts, including templates, intranet content, and document management systems to support consistent and efficient operations.Manage vendor relationships, by negotiating scope and pricing whilst ensuring value and alignment with business objectives.Provide expert advice on implementation planning, including transition strategies and Health Entity resourcing to support successful service delivery. About You Lead high-impact service planning for complex enterprise environments, using innovation and digital solutions to lift business performance.Shape priorities, schedules, and transition plans while delivering complex projects on time and to a high standard — with the confidence to identify and manage risks along the way.Bring proven experience in infrastructure and ICT delivery, with the ability to translate technical capability into real business outcomes.Apply your health industry knowledge to improve services that directly support patient care and system performance. Need more information? Position descriptionFind out how we hire at eHealth NSWCheck out our diversity and inclusion commitmentLearn more about us at eHealth NSW Working at eHealth Benefits Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day: Flexible work optionsProfessional growth and career developmentAllocated day off per monthSalary packagingVarious health and wellbeing programs to support our team How To Apply Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. We recognise that AI tools are increasingly being used to assist with resumes and applications. While we welcome their use, we’re eager to see your personality and get to know the person behind the application! For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor at Sarah.Souter@health.NSW.gov.au or Hiring Manager, Clara Chan at Clara.Chan@Health.NSW.gov.au and quote REQ610062. We will review all applications after the closing date. If your application is successful, you may be invited to take part in additional assessments as part of the recruitment process. Additional Information This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
