dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. We have an exciting opportunity in the Business Performance team to support the business turnaround management activity. Report to the Manager, Business & Systems Analysis, you will support the operation of FiNDnet, the company’s turnaround management and billing system, including daily data validation/ cross checking, capturing missing information while liaising and communicating with airport staff to clarify and charge for the services provided to our customers. More about the role: Reporting & Data Analysis Maintain and advance any current Power BI dashboard and reporting metrics Identify new opportunities for data collection, analysis and reporting to help foster data-driven decision making Generate and distribute critical reports, including monthly national performance and OTP reports Manage ad-hoc data requests to support operational needs Contribute to the creation and implementation of digital data collection tools Collaborate across business streams, providing data support for project requests and commercial queries FiNDnet System Management & Support Oversee daily data validation and cross-checking to ensure accuracy Capture and clarify missing information in collaboration with airport staff Implement and support new charges and services to ensure alignment with billing rates Monitor system performance Facilitate the implementation of the FiNDnet System Provide training sessions during rollouts to ensure effective system usage Essential Requirements: Tertiary qualifications, preferably in Aviation, Business/Commerce Strong analytical and problem-solving skills Previous experience in business analysis or a related field (minimum 1 year) High proficiency in data analysis and reporting tools (experience with Power BI is a must) Excellent communication skills, both written and verbal Ability to work independently and collaborate effectively within a team A proactive, solution-oriented approach to challenges Previous experience working in the Aviation industry would be advantageous Previous experience with API integration would be advantageous Willingness to do interstate travelling, when required Why dnata? At dnata, we believe in fostering a supportive and inclusive work environment that encourages professional development and career growth. As part of our team, you will receive on-the-job training and upskilling, with ample opportunities for advancement within the aviation services industry. So does this sound like you? If so, Apply Now! We are an Equal Opportunity Employer and welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, those from culturally diverse backgrounds, and all ages. We also actively support gender balance within our organization and encourage women to apply.
