Ready to take your next step in your career? DWF (Proclaim) is seeking a hands-on Payment and Reporting Officer to join our Melbourne-based team on a full-time basis. This is a dual role as a Payment officer and Reporting Coordinator which will involve utilisation of internal & external systems to input local and international EFT payments on behalf of all business units. It also involves daily allocation of funds, preparing monthly reports as a part of Reporting Coordinator role. Working closely with the Account Managers, Reporting team, Finance team, this role involves daily processing of payments, reporting, allocation and reconciliation. This role is key to delivering accurate, timely and efficient payments and an improved internal customer experience, as well as superior service results for our clients. We offer flexible hybrid working which helps our employees create a healthy work-life balance! All your technology needs will also be provided for you to perform your role. Responsibilities Payment Officer Duties Entering and processing of EFT payments in systems on behalf of all business units to clients, claimants, vendors and other third parties Reviewing payment requests, checking GST calculations and other invoice details Solve problems relating to payments to improve processing productivity and quality Liaising with Internal and external stakeholder on payment processing related queries Setting up new service providers in system Daily reporting on outstanding payments Uploading payment files in the Propel & other payment systems Verify payment recipients are compliant with client requirements using sanction checking software Reporting Coordinator Duties Preparing and reconciling monthly claims payment (bordereaux) reports for external stakeholders Creating fund request in Internal Claim Management system Daily allocation of funds to respective accounts Undertaking reconciliation of financial (trust) accounts Management of teams’ mailbox which includes responding to existing and new report related queries, account funding related queries Supporting the achievement of company goals and vision Identify, test and implement process improvements to enhance payment efficiency Support other team members as required Skills Accuracy Computer skills – Usage of internal & external payment systems functionality Time management and demonstrated ability to prioritise and multi task and meet deadlines Strong verbal and written communication Intermediate level excel skills Ability to liaise with stakeholders (internal and external) and vendors Attention to detail and quality Technical Skills Ability to use computer programs – Excel, Microsoft office, Outlook Competent use of Proclaim Propel system and internal & external payment system Understanding of Proclaim processes and procedures Understanding of compliance requirements Who we are: DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do. We champion an environment where everyone is encouraged to be their authentic selves, fostering a culture that supports and celebrates the unique contributions and aspirations of all our colleagues. We are an equal opportunities employer that celebrates diversity. Our goal is to ensure a positive experience for all team members, providing necessary adjustments and support to enable everyone to reach their full potential. If there's anything you need to perform at your best, we're here to help. DWF operates with 35 offices globally, our main office based in the UK. Our offices in Australia are based in Brisbane, Gold Coast, Sydney, and Melbourne. Why work for us? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team. DWF believe in giving back to our community. We offer 2 volunteer days off a year for you to get out and lend a helping hand to those in need. This is a great time to connect with others and learn more about our community. We also grant you birthday leave! Who wants to work on their special day? A day off is our birthday present to you to enjoy it however you wish.
