As our Intake Officer you will be the welcoming first point of contact for people reaching out to our accommodation services. This role is pivotal in creating a safe, supportive, and professional entry point into our services. You’ll respond to enquiries, take referrals, conduct assessments, and provide risk screenings to ensure people are connected to the right support at the right time. With your ability to listen deeply, communicate clearly, and remain calm under pressure, you’ll help people feel safe and supported from their very first conversation with us. While this is a stand-alone role, you won’t be on your own, you’ll collaborate closely with our dedicated teams across Homeless Services and beyond, contributing to shared goals and supporting integrated approaches to homelessness. A day on the job will see you:Conduct comprehensive intake assessments for people seeking accommodation, ensuring accurate, timely, and compassionate service delivery.Perform risk assessments to ensure the safety of both clients and the broader communityRespond to enquiries with professionalism and clarity, guiding people through their options and available services with St Bart’s.Collaborate with internal teams to ensure seamless service handovers and ongoing supportRepresent St Bart’s in the rough sleepers network and other inter-agency forums, building strong professional relationships and advocating for clientsIdentify concerns early, escalate when necessary and make decision Your application will go to the top of our shortlist you have:Certificate IV in social science, community services, social work or similarExperience to undertake intake, assessment and screening activities, including risk assessment and safety planningKnowledge and understanding of local relevant community services and organisations related to our sectorExperience working with people experiencing mental health, AOD, or other personal/social challengesInitiative, strong problem-solving with an ability to work autonomously What’s in it for you?Pay: Competitive salary, plus NFP salary packaging giving you the potential to gain $15,900 in tax benefitsLeave: 23 days annual leave, that’s 3 days more than the standard 4 weeksPerks: Trendy workwear, lots of social activities, expand your experience by joining a consultation committee, interact with the people we exist to supportHours: 38 hours per week, Monday to Friday.Career development: Training, accessible leaders, growth and advancement opportunitiesCulture: Exceptional workplace culture – we work hard and have fun while we do it About UsFor 60 years, St Bart’s has supported people experiencing homelessness and severe and persistent mental health issues as they rebuild their lives. We started as a small homeless shelter for men and have grown into a progressive and inclusive organisation providing support to hundreds of Western Australian men, women and families across four key service areas. Our goal is to provide safe, supported accommodation and services to people who need it the most, regardless of background, age, gender or ethnicity. St Bart’s is an equal opportunity employer which values diversity and inclusion. We encourage applicants from all walks of life. Submit your resume and cover letter using the prompts. Interviews will commence as soon as we see a resume we love. Applications close: Sunday, 5 October 2025.
